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  • A robotic crane lifting gifts off a conveyer belt and putting them in Santa's sleigh
    October 10, 2025 Blog Retail and eCommerce

    AI emerges as the go-to holiday shopping necessity

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  • screenshot of webinar panelists
    October 8, 2025 Blog Retail and eCommerce

    The future of retail CX lies in connection, not just technology

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  • Why Retail CX Strategies Fail and What Winners Do Differently
    October 7, 2025 On-Demand Webinar Retail and eCommerce

    Retail CX Reimagined

    Watch the webinar
  • Group of people smiling and cheering in an office
    August 28, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

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  • A cashier accepting card payment
    August 11, 2025 Client Story Retail and eCommerce

    Fraud-fighting combination of AI + experts reduce chargebacks by 90%

    Read the client story
  • A circus performer
    July 29, 2025 Client Story Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

    Read the client story
  • Woman sitting on a couch, pointing a remote at a television
    July 22, 2025 Blog Media and Entertainment

    Want to win the streaming wars? Start with CX

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  • Two sailboats on a stormy sea
    July 10, 2025 Customer Strategist In Depth

    The economy’s uncertain – your CX strategy shouldn’t be

    Read the article
  • Woman holding two packages in cardboard boxes
    July 10, 2025 Customer Strategist Industry Insights Retail and eCommerce

    Transforming returns hassle into a CX win

    Read the article
  • A healthcare professional on a video call
    June 25, 2025 Client Story Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

    Read the client story
  • Closeup of a woman's hand checking the price tag on a shirt in a store
    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

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  • Delivery driver on a motorcycle
    June 10, 2025 Client Story Retail and eCommerce

    Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI

    Read the client story
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