Seen & Heard at NRF
More insights from TTEC
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CX trends 2025: 3 ways AI will transform retail experiences
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Meet the crusaders battling dark forces of CX
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Redefine luxury retail CX
Build lasting loyalty with exceptional, tailored experiences
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4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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Maximize VoC — with props to ‘Horton’ the elephant
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Cut through the AI noise by focusing on the “who”
Improve CX and drive ROI with a roles-based strategy
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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