Seen & Heard at NRF
More insights from TTEC
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Robust email automation cuts AHT 10% for major healthcare payer
Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
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Put CX in your cart: Why outsourcing is a smart buy for retailers
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RapidResponse CX
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Retail’s untapped CX advantage: Transform returns experiences
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Securing trust: Tackle digital payment fraud while elevating CX
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Global brand optimizes digital channel to drive collections efficacy
TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
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More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
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At NRF, the future of retail runs on data and insights
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Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
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TTEC poll: Employee engagement top CX priority for 2025
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CX trends 2025: 3 ways AI will transform retail experiences
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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