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Seen & Heard at NRF

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  • Dentist on the phone with a patient in the chair behind
    July 1, 2026 Podcast Medical Devices

    Meet Claire, an AI agent who won a customer service award

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  • A young girl interacting with a fluffy golden-colored dog
    June 28, 2026 Client Story Financial Services and Insurance

    Human expertise meets AI for faster insurance claims processing

    Read the client story
  • A man looking at data charts on computer screens
    June 15, 2026 Client Story Public Sector and Government

    Intelligent IVR breaks performance records: 90% SLA and 95% CSAT

    Read the client story
  • Photo of main stage at Shoptalk event
    May 14, 2026 Customer Strategist Industry Insights Retail and eCommerce

    Retail enters its a-commerce era

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  • A man and a woman doing a handshake at the office
    April 28, 2026 Client Story Healthcare

    ROI of readiness: How a curriculum audit paves way to improved sales

    Read the client story
  • A woman with a curly hair talking to someone over the phone
    April 10, 2026 Client Story Travel and Hospitality

    Promises kept: Integrity reclaimed with customer callback widget

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  • A woman who seems to be happy working at her station
    April 9, 2026 Client Story High Tech

    AI prompt engineering transforms content velocity and impact

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  • Peers watching a game at home
    March 29, 2026 Client Story Media and Entertainment

    Sports entertainment changes the game with a lightning-fast launch

    Read the client story
  • A hand placing a dart onto a target
    March 26, 2026 Client Story Retail and eCommerce

    Rebuilding a stagnant pipeline with intent-led precision

    Read the client story
  • A young woman in a lounge focused on her phone
    March 25, 2026 Client Story Healthcare

    Payer achieves 465% ROI on AI training that fast-tracks frontline readiness

    Read the client story
  • A woman with a curly hair and glasses smiling while looking at her phone
    March 23, 2026 Client Story Media and Entertainment

    A winning playbook for fan support: AI, automation drive game-changing results

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