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Seen & Heard at NRF

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  • Two men doing a fist bump
    November 18, 2025 Client Story Automotive

    Concierage-level engagement builds trust, lifts NPS for auto brand

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  • A woman with shopping bags
    November 18, 2025 Client Story Retail and eCommerce

    Luxury retailer turns insights, customized training into a revenue powerhouse

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  • Woman looking at her phone while walking through a mall
    November 18, 2025 Blog Retail and eCommerce

    Data-driven insights set the pace for retail personalization in 2026

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  • A man and a woman having a discussion
    November 9, 2025 Client Story Healthcare

    Healthcare payer bumps NPS 17% with data-driven, precision coaching

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  • Woman shopping on her tablet during holiday time
    October 30, 2025 Podcast Retail and eCommerce

    Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

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  • A person's hands checking a smartphone with a yellow cover
    October 16, 2025 Podcast Communications

    RCS vs SMS: Personalization comes to text messaging

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  • A robotic crane lifting gifts off a conveyer belt and putting them in Santa's sleigh
    October 10, 2025 Blog Retail and eCommerce

    AI emerges as the go-to holiday shopping necessity

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  • screenshot of webinar panelists
    October 8, 2025 Blog Retail and eCommerce

    The future of retail CX lies in connection, not just technology

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  • Why Retail CX Strategies Fail and What Winners Do Differently
    October 7, 2025 On-Demand Webinar Retail and eCommerce

    Retail CX Reimagined

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  • Group of people smiling and cheering in an office
    August 28, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

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  • A cashier accepting card payment
    August 11, 2025 Client Story Retail and eCommerce

    Fraud-fighting combination of AI + experts reduce chargebacks by 90%

    Read the client story
  • A circus performer
    July 29, 2025 Client Story Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

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