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Seen & Heard at NRF

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  • A young woman in a lounge focused on her phone
    March 25, 2026 Client Story Healthcare

    Payer achieves 465% ROI on AI training that fast-tracks frontline readiness

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  • A woman with a curly hair and glasses smiling while looking at her phone
    March 23, 2026 Client Story Media and Entertainment

    A winning playbook for fan support: AI, automation drive game-changing results

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  • A man standing in the center, leaning against a glass partition
    March 8, 2026 Client Story Communications

    Telecom embraces immersive role-play and coaching to boost efficiency, NPS

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  • Image of 3 people talking on a webinar with a black and pink theme for the CX Pod
    February 2, 2026 Podcast Financial Services and Insurance

    AI is calling. How do you answer?

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  • NRF panelists
    January 20, 2026 Blog Retail and eCommerce

    At NRF, the customer is still king – but now AI is the concierge

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  • Woman looking up and smiling against a blue sky background
    December 17, 2025 Blog Healthcare

    AI, automation in revenue cycle: Enhancing all healthcare touchpoints

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  • A woman on her phone outside the building
    November 26, 2025 Client Story Communications

    Telecom boosts NPS 23% with data-driven precision coaching

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  • Two men doing a fist bump
    November 18, 2025 Client Story Automotive

    Concierage-level engagement builds trust, lifts NPS for auto brand

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  • A woman with shopping bags
    November 18, 2025 Client Story Retail and eCommerce

    Luxury retailer turns insights, customized training into a revenue powerhouse

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  • Woman looking at her phone while walking through a mall
    November 18, 2025 Blog Retail and eCommerce

    Data-driven insights set the pace for retail personalization in 2026

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  • A man and a woman having a discussion
    November 9, 2025 Client Story Healthcare

    Healthcare payer bumps NPS 17% with data-driven, precision coaching

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