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Business intelligence vs. predictive analytics: How to use the right approach
Think fast: What is the difference between business intelligence and predictive analytics and why does it matter? While many companies use these tools to better utilize the big data at their disposal, a quick Google search shows that these are still common questions. Business intelligence and predictive analytics...
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There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better...
In the U.S., May is Asian American and Pacific Islander (AAPI) Heritage Month—an acknowledgement of the history, culture, and contributions of Asian Americans and Pacific Islanders. At a time when...
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When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations....
There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but...
In 2021, fintech and other industries hit the reset button on customer innovation and the employee experience. Now, leading financial institutions are doubling down on those innovations and...