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Travel CX trends: Put the info travelers need at their fingertips (and fast!)

Whether they’re on the road for work or pleasure, travelers expect their experience to be easy, digital, and tailored to their individual preferences – from the time they book their...

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Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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All the customer experience trends you need to know for 2023

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

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Is a CX reckoning coming? 3 signs that point to ‘yes’

This article originally appeared on 1to1 Media:Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...

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Hot CX Trends for the public sector: Digital first + personalization

Ah, January. It’s the month our thoughts turn to income tax preparation but also a time of hope, a fresh start. There is good reason for optimism now because government agencies are...

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How to level-up your B2B sales with the right tools in 2023

The B2B sales landscape is changing quickly, and your team needs to hit the ground running this year if you’re going to stand out from the competition.Your sales organization has so many...

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Communications and media CX priorities for 2023 should focus on messaging, self-service

Last year wasn’t easy for communications and media companies, as many struggled to embrace digital transformation and improve customer experience (CX) even as a tight labor market worked...

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Want better CX at a lower cost? It’s time to consider nearshoring

Economic uncertainty has put brands under growing pressure to cut costs wherever they can, but you can’t sacrifice customer experience (CX) in an effort to trim your bottom line. When just...

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Banking customers favor self-serve and conversational messaging when CX is on the money

Consumers have spoken. They know what they want. They want autonomy—sometimes. Other times, they expect a helping hand, but want that assistance only on their own, highly individualized terms...

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