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Employees are the backbone of your organization. And for those on the front lines of your organization, they play a major part in delivering great customer experiences and differentiating your...

Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...

Since AI is only as powerful as the quality and quantity data informing it, AI’s evolution from a nice-to-have to table stakes means it’s never been more crucial to have accurately...

Messaging is tricky with texts triggered by the most inconsequential encounters of daily life like buying a cup of coffee or getting stamps at the Post Office. Yes, experiences matter in every...

The landscape has changed for consumer-directed healthcare and while there are many forces at play, it’s critical to understand shifts in the labor market. Customer acquisition and retention...

Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...

Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in...

Whether they’re on the road for work or pleasure, travelers expect their experience to be easy, digital, and tailored to their individual preferences – from the time they book their...