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ChatGPT unleashed AI to the masses. Though artificial intelligence and machine learning are not new, in the last few months generative AI like ChatGPT and others moved out of the IT lab and onto...

There’s no denying the popularity of gaming among Gen Zers, but they’re gaming for different reasons than previous generations. Of course they’re drawn to the games themselves but...

Reform. Those two syllables make some shudder while others salivate at the prospect that real change can bring. Mention “value-based care” and there’s no dearth of opinions...

To deliver fast and frictionless customer support, you need the right combination of people and technology at the ready to resolve gamers’ issues and get them back to gaming. Increasingly,...

Big-box retailers are formidable players in the market. The three biggest retailers in the world  alone (Walmart, Amazon, and German grocer Schwarz Group) generated more than $1 trillion in...

Gaming brands have so much data at their fingertips: you know what games your gamers like to play, how well they play compared with others, how long they spend in-game, their purchase histories and...

With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...

Journey mapping is key to any retailer’s success. Knowing what shoppers go through – what frustrates them and what delights them as they interact with your brand – is key to...

There’s nothing like being immersed in a game, which is why encountering any problems along the way can be incredibly frustrating. The last thing your players want to do is take time away...