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As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...

As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....

If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

Too many companies are missing the mark when it comes to their sales development representative (SDR) incentive programs, and their pipelines are suffering greatly because of it. TTEC used to be...

Today is Veterans Day in the United States, which is also known as Remembrance Day, Armistice Day, and Poppy Day around the world. It's a day for honoring those who are serving, or have served,...

The restaurant industry is undoubtedly facing a lot of challenges. The world may be largely “over” the pandemic, but the economic headwinds it created still loom large –...

Sales engagement tools play a vital role in sales success, letting sellers categorize and nurture leads in a way that maximizes their odds of converting. The tools provide a sort of playbook on...

The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is a change brought on by upstart fintech firms, forced by the global...