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Study: A Rise in Branchless Banking Exposed CX Weaknesses

Direct or branchless banking should have flourished in an environment where the COVID-19 pandemic accelerated a shift to digital channels, but it’s more complicated than that, according to J...

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3 Ways to Build Insightful Client Relationships with QBRs

The most meaningful client relationships aren’t always built during the sale, but after. Quarterly Business Reviews, QBRs for short, are meetings with clients that that have the potential to...

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TTEC’s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Federal Projects

As part of our focus on helping public sector clients enable digital transformation and improve customer experiences, we’re pleased to announce that TTEC has significantly strengthened its FedRAMP...

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Offshoring, Onshoring, Nearshoring: So Many Shores, So Little Time

The growing remote work culture has business leaders looking for the best talent not only in their locality but across continents. The rise of the open talent economy, remote work, and...

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3 Ways Healthcare Can Successfully Manage Call Volume Surges

Life is complicated and rarely goes as planned and 2020 was no exception, especially for healthcare. COVID-19 triggered waves of individuals and families looking for help and answers, well beyond...

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An Inside Look at COVID-19 Vaccine Strategies that Work

State and local healthcare organizations are facing multiple challenges in getting COVID-19 vaccines to communities. Andy Martin, group vice president at TTEC, shares insights and best practices...

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Elevate the Member Experience While Saving Millions—Yes It Can Be Done

Healthcare contact center agents are at the frontline of the member and patient experience by providing crucial support and information. Lack of systems integration, outdated software, inflexible...

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Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics

Most contact center leaders know analytics can unlock insightful clues for improving associate performance, making processes more efficient, and raising customer satisfaction levels. But with so...

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How to Make the Dream Marketing and Sales Team a Reality

When sales and marketing integrate magic happens. We call this demand generation, or demand gen for short. Demand gen is when marketing and sales enable technology to propel and influence potential...

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