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3 ways to transform a sales pipeline into a powerful lead generator

It’s always been challenging for brands to stand out among competitors, but as the world emerges from the pandemic it’s harder than ever for sellers to engage meaningfully with customers....

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TTEC Salutes Veteran Employees This Veterans Day

Dedicated. Selfless. Courageous. These are just a few words that come to mind as we think about our military heroes. This Veterans Day, we pay tribute to our veterans for their sacrifices and their...

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Want a better post-forbearance strategy? Start with these CX best practices

More than 1 million homeowners are in various phases of exiting forbearance as borrower-assistance programs end. This means a surge of borrowers will be contacting mortgage banks and other lenders...

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Inbound vs. outbound contact center: The right CX destination

Contact centers are built around conversations, and like any good discussion there must be a purpose. Customers expect their experiences with a contact center to be easy and effective, brands need...

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Cold transfer vs. warm transfer: when’s the right time to use them?

It’s a common part of many contact center calls: the transfer. But while frequently used, transfers can be loaded with pitfalls. They have the potential to frustrate callers and associates alike –...

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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

Retail is never set in stone. Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how...

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3 customer experience predictions that will reshape banking

The banking industry is at a turning point where delivering personalized services at speed is essential to meet customer demands. And that just covers current expectations. Here are three...

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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

The contact center industry is driven by customer experiences that are easy, difficult, joyful, stressful and everything in between. It’s incredibly important to take these everyday...

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This Customer Service Week, we celebrate the power of service

Customer service is crucial – at TTEC, it’s at the heart of everything we do – and the associates who work tirelessly to deliver amazing customer experiences have never been more...

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