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3 Hot Takeaways from CX Happy Hour

2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses (and coffee mugs...

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Setting Your Sales Team Up for a Win: Why Practice is Critical to Success

A team only performs well on game day if players have had the right practice leading up to it, and sales teams are no different. These days, as customer experience becomes increasingly important,...

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Navigating the Virtual Patient Journey

With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...

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Citizen Experience: Empower Government Leaders to Meet Uncertainty

Government leaders were put to the test as COVID-19 and natural disasters pushed agencies to the limit. In the wake of uncertainty government leaders had to step up and improve citizen experiences...

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Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...

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Mobile Commerce Projected to Represent 54% of Online Transactions by 2021

What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be prepared? Bill Bloom, founder and CEO of the mobile market...

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3 Steps to Creating a Winning Sales Team

When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible to execute winning sales strategies and objectives? I recently...

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RPA Gets to Work at Du Telecom

The best of robotics brings out the best in people, especially in customer service, where automation is an integral part freeing agent for meaningful work. Applying automation tools, like RPA and...

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Stronger, Smarter: 3 CX Essentials to Thrive in 2021

As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it...

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