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5 things retailers should consider when it comes to nearshoring

Retailers face numerous pressures and challenges: just one bad experience can turn a customer off a brand and companies are expected to deliver 24/7, personalized, omnichannel experiences faster...

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Delight customers in the experience economy: 3 ways CX can help

When’s the last time you bought a product or service from a brand and then never interacted with that brand again? It probably hasn’t happened often, if at all. Consumers, for various...

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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3

Happy customers are the cornerstone of a successful brand, but what does it really take to get them? With so many factors affecting customer interactions it can be hard to know where to focus your...

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Forrester CX conference recap: Digital-first falls flat, virtual employees cultivate culture

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022, which revealed that CX quality dropped for nearly 20% of brands, the highest...

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3 ways to rev up revenue and jump start sales

The sales world moves fast: there’s no time to waste when it comes to boosting revenue. Salespeople don’t have the years it typically takes to hone best practices. They need to know...

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Introducing the TTEC Foundation: New name, same focus on improving lives through education

At TTEC, we believe strongly in giving back to the communities where we live, work, and play. It’s long been an important priority for our company, and we’re excited to announce that...

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Reverse student admissions slump with these 3 breakthrough growth strategies

Though summer is upon us here in the U.S. and most students are out of class, colleges and universities are busy planning for future semesters. The pandemic and other economic factors wreaked havoc...

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Excerpt: 3 ways retailers are combatting holiday season challenges this summer

Summer may be just around the corner, but retailers are already preparing for the biggest shopping period of the year – the winter holiday season. While supply chain issues, labor shortages,...

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Travel is roaring back—is your customer support ready?

After more than two years of lockdowns and social distancing, consumers are once again taking to the skies, roads, rails, and sea to make up for lost time. Excellent customer support is a critical...

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