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4 ways to cut contact center costs without sacrificing CX

No matter what industry they’re in, contact centers are always under pressure to cut costs. But no one wants (or can afford) to sacrifice customer experience (CX) along the way, which...

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New CMS rule elevates telesales as a viable broker alternative

“Change before you have to.” That mantra from Jack “Neutron John” Welch sure resonates with those of us in healthcare assessing the impact of new broker commission...

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Short-staffed for the summer travel surge? It’s AI and CX to the rescue

Just as the peak summer travel season begins, hospitality brands face a pressing problem: not enough staff to meet surging demand. A growing number of people are expected to travel this summer but...

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How a whole health mindset drives patient-centric engagement across all strata

With so many “of-the-month” events competing for attention in April (National Pickleball Month, Adopt a Ferret Month), the meaningful ones tend to get lost in the fray. For those...

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Empathetic retail experiences are still possible in the AI age

When it comes to standing out in the ultra-competitive retail landscape, personalization is key. Delivering customer experiences (CX) that feel tailored to each shopper’s individual needs is...

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A traveler’s take: Rwanda is ready for business

Astounding, when you think about how our perceptions are colored. Most of us like to feel we are pretty well-informed, abreast of news and other developments unfolding beyond the sphere of our...

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Overcome the hospitality labor shortage with the right mix of AI and CX

Nothing ruins a trip faster than a bad experience or unexpected hiccup. Consumers expect their travel to be memorable, seamless, and personalized, and hospitality brands are under pressure to...

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TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

TTEC has been honored as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Center of Excellence and our proprietary...

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Tales of a ham-fisted service-to-sales debacle

Frantic. There’s no better word to describe the moment you realize you’ve lost your phone. Especially if you’re among the 70% of us who have experienced nomophobia, the...

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