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Contact Center Automation: Tools and Trends for the Decade Ahead

As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....

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Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy

If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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Grow your sales pipeline by changing your SDR approach (we did it, and you can too)

Too many companies are missing the mark when it comes to their sales development representative (SDR) incentive programs, and their pipelines are suffering greatly because of it. TTEC used to be...

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We honor veterans around the globe this day and every day

Today is Veterans Day in the United States, which is also known as Remembrance Day, Armistice Day, and Poppy Day around the world. It's a day for honoring those who are serving, or have served,...

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Data offers glimpses into the future that can help restaurants today

The restaurant industry is undoubtedly facing a lot of challenges. The world may be largely “over” the pandemic, but the economic headwinds it created still loom large –...

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How to get the greatest ROI from your sales engagement tools

Sales engagement tools play a vital role in sales success, letting sellers categorize and nurture leads in a way that maximizes their odds of converting. The tools provide a sort of playbook on...

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3 ways conversational messaging compounds CX growth for banks

The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is a change brought on by upstart fintech firms, forced by the global...

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Feeling lost on the road to CX transformation? Look to your North Star

For centuries, explorers have used the North Star for navigation into unknown lands and open seas, due to its unwavering position in our sky. Leveraging this fixed and unchanging light in the night...

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