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Digital strategy vs. digital transformation: 3 ways to make both work for your brand

There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better...

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Make AAPI Heritage Month an enriching experience for employees

In the U.S., May is Asian American and Pacific Islander (AAPI) Heritage Month—an acknowledgement of the history, culture, and contributions of Asian Americans and Pacific Islanders. At a time when...

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Captive contact center vs. outsourcing: The most overlooked part of retail CX

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high...

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Going green’s not just for Earth Day; it’s a year-round pledge at TTEC

At TTEC, we’ve long been committed to making a positive impact and protecting our environment. We only get one planet, so we continually strive to combat climate change through sustainable...

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Four Steps to Accelerate Revenue Performance

Increasing revenue is a goal for every organization. Although this is a high priority for business leaders, many organizations lack a systematic approach to building the plan to accelerate revenue...

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Action is needed to retain top high-tech talent

As high-tech companies charge ahead with plans to drive renewed growth, employee demands to retain a virtualized work environment has thrown a wrench into those plans. There are no easy answers but...

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Omnichannel vs. multichannel contact center support: Turn key differences into competitive advantages

When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations....

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How to keep and engage your top talent (even if they don’t want to come back to the office)

There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but...

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5 customer trends that matter most to the fintech industry

In 2021, fintech and other industries hit the reset button on customer innovation and the employee experience. Now, leading financial institutions are doubling down on those innovations and...

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