×

blog

Recent Posts

Blog updates via Email

Customer retention vs. customer churn: should I stay or should I go?

Business owners, it’s never too late to win a customer back. Embracing a proactive approach with data, journey analytics, and the human touch can help combat churn and retain life-long...

Continue Reading...
Here’s how retailers are shifting from surviving to thriving in a new normal

Retail has been altered in ways large and small since the COVID-19 pandemic began 16 months ago. Businesses had to quickly adapt and find new ways to connect to their customers while maintaining...

Continue Reading...
4 CX changes to prepare for as the public sector embraces the cloud

Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. These changes, while led by private...

Continue Reading...
How the Pandemic Has Reshaped CX Value

Customer experience is fluid. Social factors, environments, and technology shape people’s expectations and the interactions they expect from the brands they shop with. As a part of the CX Pod’s...

Continue Reading...
Cloud vs. On-premise Contact Centers: 3 Critical Differences

There’s no denying the vital role contact centers play in brands’ ability to meet customer needs quickly and efficiently. When done well, centers offer seamless experiences by...

Continue Reading...
This Pride Month, Brands Look Beyond the Rainbow to Stand Out with Customers

It’s Pride Month 2021 and brands known for offering great customer and employee experiences are marking the occasion by taking a thoughtful approach to the annual celebration of the LGBTQIA+...

Continue Reading...
Stop at-home contact center fraud before it happens

Fraud has always been a damaging, costly part of doing business – and it’s only become a bigger problem for contact center operators as they grapple with a surge of calls amid the pandemic and con...

Continue Reading...
Embrace Generational Diversity in the Workplace

For the first time in history, there are 5 distinct generations currently in the workplace. People in their 70s mingle with those just old enough to buy lottery tickets. From fresh-faced digital...

Continue Reading...
Uncovering CX Value – One Drone at a Time

Last Christmas, my son Emerson received his first drone as a gift from his grandparents. He was so excited and couldn’t wait to get out and use it - but unfortunately, despite many attempts,...

Continue Reading...

Pages