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4 challenges facings startups in 2024 (and how investing in CX can help)

For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt. Various headwinds converged early in the year as venture capital funding sank 38%, to a five-year low,...

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The future of the contact center: How voice automation changes the game

Editor’s note: This guest blog is from Flip CX, a partner of TTEC Agility.Blink and things in today’s fast-paced environment have changed.Drastically.Staying ahead of the competition...

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With AI giddiness gone, 2024 shapes up as a year of action

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and...

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Upselling in the contact center? Make it part of your retail strategy

In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact center holds huge...

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Why aren’t more retailers using chatbots?

AI chatbots can bring many advantages to retailers and their customers: they can handle simple requests and inquiries quickly, offer 24/7 availability, deliver personalized shopping recommendations...

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6 ways AI can help travel CX take flight

AI is everywhere and should be shaping the way travel brands craft and execute their business strategies – but that’s easier said than done. With so many rapid advancements in AI and...

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CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes

“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of the line.” That’s how ...

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Level up gaming trust and safety in 2024 with AI

As the new year begins, many gaming brands are thinking about how they can improve player experience without sacrificing efficiency (or their bottom lines) along the way. As competition in the...

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AI holds huge CX potential for automotive brands in 2024

With a new year on the horizon, many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and,...

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