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CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes

“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of the line.” That’s how ...

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Level up gaming trust and safety in 2024 with AI

As the new year begins, many gaming brands are thinking about how they can improve player experience without sacrificing efficiency (or their bottom lines) along the way. As competition in the...

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AI holds huge CX potential for automotive brands in 2024

With a new year on the horizon, many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and,...

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Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense

Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...

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Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI

As the year draws to a close, many travel and hospitality brands are reflecting on the last 12 months and thinking about ways they can improve customer experience (CX) in 2024.There’s no...

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Warm holiday wishes with TTEC's World Peace Quilt

This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. TTEC employees from around the world have come together to...

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AI is driving the automotive industry’s customer-centric transformation

The automotive industry has experienced a significant transformation in recent years, driven by the integrative force of AI. AI is playing a pivotal role in elevating the customer experience (CX)...

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AI + people: The right mix to boost CX for public sector players in 2024

The public sector may be in catch-up mode with regard to the customer experience, but that doesn’t mean expectations are modulated any. Quite the opposite. As we slide into 2024,...

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Brands name employee engagement as top CX priority for 2024

For the past three years, TTEC has polled business leaders in December to ask what their top customer experience (CX) priority is for the year ahead. For the third straight year, the greatest share...

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Retailers: Combat fraud this holiday season (and beyond) with machine learning

It’s the busiest time of year for retailers – for sales, yes, but also for fighting fraud. Traffic to e-commerce sites and brick-and-mortar stores spikes in November and December, which...

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