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“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of the line.” That’s how ...
As the new year begins, many gaming brands are thinking about how they can improve player experience without sacrificing efficiency (or their bottom lines) along the way. As competition in the...
With a new year on the horizon, many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and,...
Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...
As the year draws to a close, many travel and hospitality brands are reflecting on the last 12 months and thinking about ways they can improve customer experience (CX) in 2024.There’s no...
This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. TTEC employees from around the world have come together to...
The automotive industry has experienced a significant transformation in recent years, driven by the integrative force of AI. AI is playing a pivotal role in elevating the customer experience (CX)...
The public sector may be in catch-up mode with regard to the customer experience, but that doesn’t mean expectations are modulated any. Quite the opposite. As we slide into 2024,...
For the past three years, TTEC has polled business leaders in December to ask what their top customer experience (CX) priority is for the year ahead. For the third straight year, the greatest share...
It’s the busiest time of year for retailers – for sales, yes, but also for fighting fraud. Traffic to e-commerce sites and brick-and-mortar stores spikes in November and December, which...