×

blog

Recent Posts

Blog updates via Email

TTEC Healthcare CX Series to examine trends, member acquisition strategies on April 13

Ambitious, seemingly unattainable goals for member acquisition suddenly become viable with the chance to interact, soundboard, and workshop solutions with healthcare enrollment experts and your own...

Continue Reading...
Show report: CX and EX inextricably linked, with empathy as the glue

Reposted from 1to1 Media The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...

Continue Reading...
Flexibility drives the future of CX employee engagement

Employees are the backbone of your organization. And for those on the front lines of your organization, they play a major part in delivering great customer experiences and differentiating your...

Continue Reading...
5 ways retailers can tap into the power of Gen Z shoppers

Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...

Continue Reading...
To get the most out of AI, invest in high-quality data annotation

Since AI is only as powerful as the quality and quantity data informing it, AI’s evolution from a nice-to-have to table stakes means it’s never been more crucial to have accurately...

Continue Reading...
FTW: Messaging (done right) is a powerful engagement opportunity for healthcare

Messaging is tricky with texts triggered by the most inconsequential encounters of daily life like buying a cup of coffee or getting stamps at the Post Office. Yes, experiences matter in every...

Continue Reading...
Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy

The landscape has changed for consumer-directed healthcare and while there are many forces at play, it’s critical to understand shifts in the labor market. Customer acquisition and retention...

Continue Reading...
3 trust and safety pitfalls that can spell ‘game over’ for your brand

Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...

Continue Reading...
Level-up your player experience by understanding gamers’ motivations

Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...

Continue Reading...
Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in...

Continue Reading...

Pages