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In this time of economic uncertainty and rapidly developing technology disruption, the ability to stay nimble is paramount. On one hand, the economic reality demands that companies be...
No gamer wants to contact customer service to resolve a problem. They often don’t have access to the game that they’ve already paid for, and many feel like they should be able to solve...
Optimists call it the “democratization” of artificial intelligence. Skeptics say it’s a shrewd maneuver to secure reliance on one hyperscaler’s AI platform, tools, and...
In many ways, it’s never been harder to recruit and retain top customer experience (CX) talent. Brands are grappling with the harsh realities of rising labor costs and employee expectations...
*This blog is excerpted from 1to1 MediaLast week was one of the CX industry’s biggest events — Customer Contact Week. Of course, the hot topic of the show was AI and how it can be...
AI in the contact center is nothing new. For years, brands have used AI-powered tools to automate tasks and extract insights from large pools of data.But with the sudden popularity of ChatGPT and...
AI is a job killer with sights set squarely on the most vulnerable, hourly paid workers. This myth is hard to debunk. Many believe it with fierce conviction. Use artificial intelligence to...
Leaders of startups have so much to think about: fine-tuning a business plan, developing the right marketing strategy, setting short- and long-term goals, and building a team that can make it all...
Summer’s here! The sky is blue. The grass is green and the birds are singing. While nature is going gangbusters at this time of vibrant renewal, many healthcare companies do the opposite: We...
AI is revolutionizing customer service across all industries, but few are feeling its impact as strongly as retail.Global spending on AI is expected to reach $154 billion this year, up 27% from...