×

blog

Recent Posts

Blog updates via Email

Overcome the hospitality labor shortage with the right mix of AI and CX

Nothing ruins a trip faster than a bad experience or unexpected hiccup. Consumers expect their travel to be memorable, seamless, and personalized, and hospitality brands are under pressure to...

Continue Reading...
TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

TTEC has been honored as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Center of Excellence and our proprietary...

Continue Reading...
Tales of a ham-fisted service-to-sales debacle

Frantic. There’s no better word to describe the moment you realize you’ve lost your phone. Especially if you’re among the 70% of us who have experienced nomophobia, the...

Continue Reading...
6 ways AI can enhance your medical information program — today

There are many pressures on pharma medical information programs involving cost, technology, and staffing. While keeping these in mind, the main objective is supporting patients and their wide array...

Continue Reading...
Impact and Sustainability Report highlights TTEC’s commitment to investing in communities, employees

Responsible environmental, social, and fiscal practices have been cornerstones of our business since TTEC was founded in 1982, and we continually evolve as we strive to keep integrity and ethics at...

Continue Reading...
Service to sales has entered the new AI era

There’s huge potential to drive sales within the contact center, but there’s a disconnect for many brands when they try to introduce sales conversations into customer service...

Continue Reading...
Humanizing AI takes center stage at Mobile World Congress

Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and...

Continue Reading...
3 benefits a great nearshore experience brings to retailers

As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...

Continue Reading...
The right AI tools are key to B2B sales success

B2B sales have always required a special approach, but growing customer demands coupled with rapid technological advances have made it imperative that sales teams have the right strategy, people,...

Continue Reading...
4 challenges facings startups in 2024 (and how investing in CX can help)

For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt. Various headwinds converged early in the year as venture capital funding sank 38%, to a five-year low,...

Continue Reading...

Pages