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Chat Vs. Messaging: More Than Meets the Emoji

Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing...

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How to Deliver a Customer-Friendly Vaccination Experience with Messaging

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still...

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3 Ways to Bring your Sales Game to the Next Level

A good salesperson doesn't settle on satisfactory, they're always on the lookout for new challenges and insights. To better understand how a salesperson can expand their playing field to...

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3 Critical Strategies for Retail Pharmacies During Vaccine Rollout

For millions in the U.S., community pharmacies are at the forefront of the nearly 330 million people seeking vaccinations and related services. The challenges are immense, patients need information...

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Study: A Rise in Branchless Banking Exposed CX Weaknesses

Direct or branchless banking should have flourished in an environment where the COVID-19 pandemic accelerated a shift to digital channels, but it’s more complicated than that, according to J...

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3 Ways to Build Insightful Client Relationships with QBRs

The most meaningful client relationships aren't always built during the sale, but after. Quarterly Business Reviews, QBRs for short, are meetings with clients that that have the potential to...

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TTEC’s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Department of Defense Projects

As part of our focus on helping public sector clients enable digital transformation and improve customer experiences, we’re pleased to announce that TTEC has significantly strengthened its...

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Offshoring, Onshoring, Nearshoring: So Many Shores, So Little Time

The growing remote work culture has business leaders looking for the best talent not only in their locality but across continents. The rise of the open talent economy, remote work, and...

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3 Ways Healthcare Can Successfully Manage Call Volume Surges

Life is complicated and rarely goes as planned and 2020 was no exception, especially for healthcare. COVID-19 triggered waves of individuals and families looking for help and answers, well beyond...

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An Inside Look at COVID-19 Vaccine Strategies that Work

State and local healthcare organizations are facing multiple challenges in getting COVID-19 vaccines to communities. Andy Martin, group vice president at TTEC, shares insights and best practices...

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