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5 Digital Transformation Strategies for Right Now

Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...

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3 ways to rev up revenue and jump start sales

The sales world moves fast: there’s no time to waste when it comes to boosting revenue. Salespeople don’t have the years it typically takes to hone best practices. They need to know...

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Introducing the TTEC Foundation: New name, same focus on improving lives through education

At TTEC, we believe strongly in giving back to the communities where we live, work, and play. It’s long been an important priority for our company, and we’re excited to announce that...

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Reverse student admissions slump with these 3 breakthrough growth strategies

Though summer is upon us here in the U.S. and most students are out of class, colleges and universities are busy planning for future semesters. The pandemic and other economic factors wreaked havoc...

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Excerpt: 3 ways retailers are combatting holiday season challenges this summer

Summer may be just around the corner, but retailers are already preparing for the biggest shopping period of the year – the winter holiday season. While supply chain issues, labor shortages,...

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Travel is roaring back—is your customer support ready?

After more than two years of lockdowns and social distancing, consumers are once again taking to the skies, roads, rails, and sea to make up for lost time. Excellent customer support is a critical...

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Business intelligence vs. predictive analytics: How to use the right approach

Think fast: What is the difference between business intelligence and predictive analytics and why does it matter? While many companies use these tools to better utilize the big data at their...

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Digital strategy vs. digital transformation: 3 ways to make both work for your brand

There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better...

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Make AAPI Heritage Month an enriching experience for employees

In the U.S., May is Asian American and Pacific Islander (AAPI) Heritage Month—an acknowledgement of the history, culture, and contributions of Asian Americans and Pacific Islanders. At a time when...

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Captive contact center vs. outsourcing: The most overlooked part of retail CX

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high...

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