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The public sector may be in catch-up mode with regard to the customer experience, but that doesn’t mean expectations are modulated any. Quite the opposite. As we slide into 2024,...
For the past three years, TTEC has polled business leaders in December to ask what their top customer experience (CX) priority is for the year ahead. For the third straight year, the greatest share...
It’s the busiest time of year for retailers – for sales, yes, but also for fighting fraud. Traffic to e-commerce sites and brick-and-mortar stores spikes in November and December, which...
As the new year approaches, many retail brands are thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).Making your customer journey as...
Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen.Those are some of the insights gleaned from...
It’s that make-or-break time of year; the holiday season has arrived. During this hectic period, many retail brands are just trying to hold on through the volume surge and hoping the...
Delivering a frictionless customer experience (CX) is one of the first things a growing company needs to master if it’s going to thrive over the long term. There are so many competing...
As the new year approaches, financial services companies should be thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).Making your customer...
Blink and 2023 is gone. Before you ask: “How did that happen?” think about what happened: The past year whipped up waves of optimism in the world of customer experience. Those with...
It’s the time of year when we typically identify 10 or so CX trends we believe will impact customer experience in the year ahead. For years, we’ve pinpointed tactical ways brands can...