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Identify (and Overcome) Obstacles to Omnichannel Success

Omnichannel success has become more than a buzzword—it’s the customer experience goal of many businesses. But organizational silos, data integration gaps, and many other challenges...

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CX Bright Spots on Display at CX NYC

The recent Forrester 2018 CX NYC highlighted brands that understand what it takes to deliver to exceptional experiences to consumers. Amid digital transformation and the so-called retail apocalypse...

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5 Ways to Keep Employees Excited About Your Brand

It’s not a secret that engaged employees are the best types of employees. Even fiercely loyal employees, though, need help staying connected to a company brand. Loyal and engaged employees...

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Omnichannel Fulfillment Is a Milestone—Not an End Goal

Smart retailers know that consumers expect omnichannel experiences. Even smarter retailers understand that the omnichannel goal posts continue to move. Retailers must balance business objectives...

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Mastering Motivation - Leadership and Performance in the World Cup

The moment has come, and The World Cup has already shocked and awed since we last highlighted some fantastic brands that scored in their marketing campaigns. And now that everything’s...

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Stop Calling it a ‘Retail Apocalypse’

Retailers today face an unprecedented rate of change. Many malls are empty, e-commerce is taking a larger share of the pie, and consumers are spending more on experiences than products. Media...

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What GDPR Really Means for Customer Data Analysis

If you haven't heard about the EU's General Data Protection Regulations (GDPR) by now, where have you been? Coming into effect on 25th May, GDPR affects any organization that holds or...

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CX Success Begins and Ends With the Customer

As you may or may not know, I recently embarked on a new adventure here at TTEC. I am excited for all that comes with learning about a vibrant new culture, embracing new capabilities, and for the...

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Five World Cup Marketing Programs That Score in CX

It’s not every day that your marketing campaign has half the world watching. This week, millions will be watching the 2018 FIFA World Cup in Russia kick off, as passionate superfans don their...

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Video: Authenticity and Emotion on Display

Customer service is evolving, and while brands begin to implement the latest tools in automation and AI, genuine human values never go out of style. Zendesk’s latest event “The Future...

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