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AI is a job killer with sights set squarely on the most vulnerable, hourly paid workers. This myth is hard to debunk. Many believe it with fierce conviction. Use artificial intelligence to...

Leaders of startups have so much to think about: fine-tuning a business plan, developing the right marketing strategy, setting short- and long-term goals, and building a team that can make it all...

Summer’s here! The sky is blue. The grass is green and the birds are singing. While nature is going gangbusters at this time of vibrant renewal, many healthcare companies do the opposite: We...

AI is revolutionizing customer service across all industries, but few are feeling its impact as strongly as retail.Global spending on AI is expected to reach $154 billion this year, up 27% from...

When customers encounter a technical glitch or problem and have to reach out to customer support, they’re already frustrated. It’s not enough to just deliver quick resolutions to their...

There’s a long-standing misconception that companies should reach a certain size before looking to work with an outsourcing partner, but size shouldn’t be the key factor when...

ChatGPT unleashed AI to the masses. Though artificial intelligence and machine learning are not new, in the last few months generative AI like ChatGPT and others moved out of the IT lab and onto...

There’s no denying the popularity of gaming among Gen Zers, but they’re gaming for different reasons than previous generations. Of course they’re drawn to the games themselves but...

To deliver fast and frictionless customer support, you need the right combination of people and technology at the ready to resolve gamers’ issues and get them back to gaming. Increasingly,...

Big-box retailers are formidable players in the market. The three biggest retailers in the world  alone (Walmart, Amazon, and German grocer Schwarz Group) generated more than $1 trillion in...