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TTEC’s most popular content of 2021

2021 was about moving forward. The content we wrote this year focused on how the best of humanity, technology, and innovation helped organizations push past the pandemic and into a brighter future...

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Digital transformation vs. business transformation: Both are critical to brands’ success

Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual...

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2022 wage strategies: How contact centers can face the Great Resignation

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the...

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A focus on CX and EX helped Citizens Bank thrive amid pandemic

Businesses across all sectors were sent scrambling as the world largely shut down in the pandemic’s early days, but banks – where brick-and-mortar locations historically were the cornerstone of day...

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Omnichannel vs. multichannel: Turn key differences into competitive advantages

At first glance, the terms multichannel and omnichannel appear interchangeable. After all, they both involve multiple channels. However, there are significant differences between these terms and...

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product...

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3 ways to transform a sales pipeline into a powerful lead generator

It’s always been challenging for brands to stand out among competitors, but as the world emerges from the pandemic it’s harder than ever for sellers to engage meaningfully with customers....

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TTEC Salutes Veteran Employees This Veterans Day

Dedicated. Selfless. Courageous. These are just a few words that come to mind as we think about our military heroes. This Veterans Day, we pay tribute to our veterans for their sacrifices and their...

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Want a better post-forbearance strategy? Start with these CX best practices

More than 1 million homeowners are in various phases of exiting forbearance as borrower-assistance programs end. This means a surge of borrowers will be contacting mortgage banks and other lenders...

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Inbound vs. outbound contact center: The right CX destination

Contact centers are built around conversations, and like any good discussion there must be a purpose. Customers expect their experiences with a contact center to be easy and effective, brands need...

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