blog
Recent Posts
Blog updates via Email
It's not a secret that customers typically call customer support as a last resort but in recent weeks, companies across many industries have reported high increases in call volumes, which...
Learn more about how governments can manage in times of crisis from TTEC's on-demand webinar,"Handling Surge in Citizen Outreach" The novel COVID-19 virus has exposed the fragility of...
Hospitals and health systems are at the front line in battling the COVID-19 pandemic. Rapid responses to surging patient call volumes are critical. We’ve identified three urgent issues where...
In battling the COVID-19 pandemic, rapid responses to surging customer support volumes are crucial. Health plan members need information and empathy. We’ve identified four member support...
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They have questions. They need answers. And in many cases, they are looking to...
To weather a crisis, it's essential that you react and plan strategically. TTEC's webinar, COVID-19 NOW: What you need to Know NOW, tackled the resiliency practices contact centers need to...
No one has been left untouched by COVID-19. The test we’ve been faced with is unimaginable. Regardless of how well prepared we have been with contingency plans built out of past catastrophes ...
As millions face office closures in the face of COVID-19, associates in the contact center space, many for the first time, are now in a work from home environment. Health and safety needs to be a...
Work-from-home options are becoming the norm as companies manage through social distancing concerns while sustaining business continuity. The contact center industry is no different. Large...
As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly. To help prepare...