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Impact sourcing vs. impact strategy: It takes both to truly make a difference

It’s increasingly undeniable that brands must be purpose-driven if they’re going to thrive in this competitive landscape. It’s no longer enough just to sell great products or...

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Yep, wellness is a BIG DEAL in the tech support space too

Customer support associates have a hard job, and it’s only getting harder as customers’ expectations continue to increase (rightly so, by the way). The turnover rate for contact center...

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Startups: Improve CX with cutting-edge voice automation

Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone,...

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Celebrating our customer experience champions this Customer Service Week

Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers’...

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Growing companies need a proactive CX partner from the beginning (here’s why)

With so much happening in a brand’s early days – priorities to set, decisions to make, and logistics to coordinate – customer experience (CX) efforts can easily fall by the...

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4 ways high-tech companies can benefit from back-office outsourcing

It might seem counter-intuitive for high-tech companies to outsource a tech-driven aspect of their business like back-office support, but doing so has many advantages.Since back-office work isn...

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6 ways retailers can convert returns into revenue

This time of year, retailers are laser-focused on getting ready for the busy holiday season – but don’t forget to prep for that hectic time of year that will soon follow: returns season...

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HMEs: Don’t fold under pressure — CX pays dividends

If your company provides home medical supplies and equipment, you’re likely under a microscope.  There has never been a tougher time to drive metrics. The labor market stinks and most IT...

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Where should startups focus their AI investments? Start here

AI is the flavor of the week in many segments of business, and customer experience (CX) is not spared from both the hype and innovation. Startups face a unique challenge when it comes to embracing...

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Provide faster tech support and improve CX with co-browsing

When customers reach out for technical support, they arrive with a specific problem and simply want a quick resolution.Co-browsing is an often-overlooked technique that allows customers to give...

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