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Going green’s not just for Earth Day; it’s a year-round pledge at TTEC

At TTEC, we’ve long been committed to making a positive impact and protecting our environment. We only get one planet, so we continually strive to combat climate change through sustainable...

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Four Steps to Accelerate Revenue Performance

Increasing revenue is a goal for every organization. Although this is a high priority for business leaders, many organizations lack a systematic approach to building the plan to accelerate revenue...

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Action is needed to retain top high-tech talent

As high-tech companies charge ahead with plans to drive renewed growth, employee demands to retain a virtualized work environment has thrown a wrench into those plans. There are no easy answers but...

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Omnichannel vs. multichannel contact center support: Turn key differences into competitive advantages

When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations....

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How to keep and engage your top talent (even if they don’t want to come back to the office)

There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but...

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5 customer trends that matter most to the fintech industry

In 2021, fintech and other industries hit the reset button on customer innovation and the employee experience. Now, leading financial institutions are doubling down on those innovations and...

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Intelligent automation vs. RPA: Avoid these common mistakes

Customer service is demanding. On average a contact center associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries....

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Retailers: Here’s why remote work is a prime retention tool

E-commerce spending is expected to continue going strong even as consumers return to brick-and-mortar stores, according to reports. Expectations for fast and convenient customer support from retail...

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TTEC’s first ESG report: A snapshot look

A commitment to environmental, social, and governance (ESG) principles is more important than ever. Companies that are looking to drive long-term value and create a better world are devoting...

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How to increase customer satisfaction by working smarter, not harder

It’s unquestionable that customer satisfaction is crucial to the success of a business. Satisfied customers are more likely to do business with you again and recommend your products and...

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