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What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be prepared? Bill Bloom, founder and CEO of the mobile market...

When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible to execute winning sales strategies and objectives? I recently...

The best of robotics brings out the best in people, especially in customer service, where automation is an integral part freeing agent for meaningful work. Applying automation tools, like RPA and...

As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it...

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts described a future where people and technology work together to bring out their best capabilities. In particular,...

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing...

Digital channels have become the expectation for customers, and brands that don’t deliver relevant experiences in those channels are getting left behind. Digitally native organizations are...

As the COVID-19 pandemic stretches on, more and more organizations are making contact tracing part of their business resiliency plan. However, business leaders have indicated that mounting an...

In a year of change; Black Friday will likely be no different. It’s difficult to redefine how a holiday event, so typically associated with large crowds and spending, will be affected during...

Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in the U.S. is expected to grow by $421.6...