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Artificial intelligence (AI) has been around for decades but its promises – a deeper understanding of customer intent, and better and faster experiences for customers and associates alike –...

Retailers face numerous pressures and challenges: just one bad experience can turn a customer off a brand and companies are expected to deliver 24/7, personalized, omnichannel experiences faster...

When’s the last time you bought a product or service from a brand and then never interacted with that brand again? It probably hasn’t happened often, if at all. Consumers, for various...

Happy customers are the cornerstone of a successful brand, but what does it really take to get them? With so many factors affecting customer interactions it can be hard to know where to focus your...

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022, which revealed that CX quality dropped for nearly 20% of brands, the highest...

Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...

The sales world moves fast: there’s no time to waste when it comes to boosting revenue. Salespeople don’t have the years it typically takes to hone best practices. They need to know...

At TTEC, we believe strongly in giving back to the communities where we live, work, and play. It’s long been an important priority for our company, and we’re excited to announce that...

Though summer is upon us here in the U.S. and most students are out of class, colleges and universities are busy planning for future semesters. The pandemic and other economic factors wreaked havoc...

Summer may be just around the corner, but retailers are already preparing for the biggest shopping period of the year – the winter holiday season. While supply chain issues, labor shortages,...