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Since AI is only as powerful as the quality and quantity data informing it, AI’s evolution from a nice-to-have to table stakes means it’s never been more crucial to have accurately...

Messaging is tricky with texts triggered by the most inconsequential encounters of daily life like buying a cup of coffee or getting stamps at the Post Office. Yes, experiences matter in every...

The landscape has changed for consumer-directed healthcare and while there are many forces at play, it’s critical to understand shifts in the labor market. Customer acquisition and retention...

Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...

Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in...

Whether they’re on the road for work or pleasure, travelers expect their experience to be easy, digital, and tailored to their individual preferences – from the time they book their...

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

This article originally appeared on 1to1 Media:Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...