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AI is revolutionizing customer service across all industries, but few are feeling its impact as strongly as retail.Global spending on AI is expected to reach $154 billion this year, up 27% from...
When customers encounter a technical glitch or problem and have to reach out to customer support, they’re already frustrated. It’s not enough to just deliver quick resolutions to their...
There’s a long-standing misconception that companies should reach a certain size before looking to work with an outsourcing partner, but size shouldn’t be the key factor when...
ChatGPT unleashed AI to the masses. Though artificial intelligence and machine learning are not new, in the last few months generative AI like ChatGPT and others moved out of the IT lab and onto...
There’s no denying the popularity of gaming among Gen Zers, but they’re gaming for different reasons than previous generations. Of course they’re drawn to the games themselves but...
To deliver fast and frictionless customer support, you need the right combination of people and technology at the ready to resolve gamers’ issues and get them back to gaming. Increasingly,...
Big-box retailers are formidable players in the market. The three biggest retailers in the world alone (Walmart, Amazon, and German grocer Schwarz Group) generated more than $1 trillion in...
Gaming brands have so much data at their fingertips: you know what games your gamers like to play, how well they play compared with others, how long they spend in-game, their purchase histories and...
With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...
Journey mapping is key to any retailer’s success. Knowing what shoppers go through – what frustrates them and what delights them as they interact with your brand – is key to...