December 12, 2023
AI is driving the automotive industry’s customer-centric transformation
HOW WE THINK
CX is retailers’ secret weapon in an uncertain economy
CX is retailers’ secret weapon in an uncertain economy
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December 6, 2023
AI + people: The right mix to boost CX for public sector players in 2024
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December 5, 2023
Brands name employee engagement as top CX priority for 2024
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December 4, 2023
Retailers: Combat fraud this holiday season (and beyond) with machine learning
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November 30, 2023
Retailers: Balance AI with a human touch for CX success in 2024
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November 27, 2023
AI research separates hype from reality. Where do you fit?
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November 21, 2023
3 ways retailers can spread CX cheer this holiday season
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November 20, 2023
Startups: Broaden your hiring horizons with a CX partner
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November 17, 2023
Improve financial services CX in 2024 by understanding customers better
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November 16, 2023
AI-human blend will be a top healthcare customer experience trend in 2024
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November 8, 2023
CX Trends: In 2024, it’s time to look at the bigger picture
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October 30, 2023
Impact sourcing vs. impact strategy: It takes both to truly make a difference
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