blog

Though summer is upon us here in the U.S. and most students are out of class, colleges and universities are busy planning for future semesters. The pandemic and other economic factors wreaked havoc...

Summer may be just around the corner, but retailers are already preparing for the biggest shopping period of the year – the winter holiday season. While supply chain issues, labor shortages,...

After more than two years of lockdowns and social distancing, consumers are once again taking to the skies, roads, rails, and sea to make up for lost time. Excellent customer support is a critical...

Think fast: What is the difference between business intelligence and predictive analytics and why does it matter? While many companies use these tools to better utilize the big data at their...

There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better...

In the U.S., May is Asian American and Pacific Islander (AAPI) Heritage Month—an acknowledgement of the history, culture, and contributions of Asian Americans and Pacific Islanders. At a time when...

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high...

At TTEC, we’ve long been committed to making a positive impact and protecting our environment. We only get one planet, so we continually strive to combat climate change through sustainable...

Increasing revenue is a goal for every organization. Although this is a high priority for business leaders, many organizations lack a systematic approach to building the plan to accelerate revenue...

As high-tech companies charge ahead with plans to drive renewed growth, employee demands to retain a virtualized work environment has thrown a wrench into those plans. There are no easy answers but...