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In a year of change; Black Friday will likely be no different. It’s difficult to redefine how a holiday event, so typically associated with large crowds and spending, will be affected during...

Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in the U.S. is expected to grow by $421.6...

In spite of recent political turmoil, the video app TikTok is experiencing a meteoric rise in the U.S. TikTok has about 100 million monthly active U.S. users, up 800% from January 2018 (it has 850...

Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator...

As another season approaches, it’s unquestionable that communities need to ramp up capacity to test, trace, and isolate to prevent a surge of new COVID-19 cases. While contact tracing is a...

The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to...

As we continue into the new decade, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the...

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need...

When the coronavirus crisis broke out, organizations were in crisis response mode. Now, business leaders are focusing on moving forward to meet customers’ increasingly digital-first...

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your...