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5 ways to help gamers stay in the game by giving them control

There’s nothing like being immersed in a game, which is why encountering any problems along the way can be incredibly frustrating. The last thing your players want to do is take time away...

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Want to jump-start revenue development? You need a real partner

Driving innovation and lowering the cost of customer acquisition, retention, and expansion: they’re the goals of every sales organization. But most sales teams can’t achieve them on...

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Every retailer can offer personalized CX that feels high-end (here's how)

It’s challenging for retailers to stand out from the crowd these days. So many stores offer the same or similar products, and it seems like new retailers are coming on to the scene nearly...

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TTEC Healthcare CX Series to examine trends, member acquisition strategies on April 13

Ambitious, seemingly unattainable goals for member acquisition suddenly become viable with the chance to interact, soundboard, and workshop solutions with healthcare enrollment experts and your own...

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Show report: CX and EX inextricably linked, with empathy as the glue

Reposted from 1to1 Media The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...

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Flexibility drives the future of CX employee engagement

Employees are the backbone of your organization. And for those on the front lines of your organization, they play a major part in delivering great customer experiences and differentiating your...

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5 ways retailers can tap into the power of Gen Z shoppers

Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...

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To get the most out of AI, invest in high-quality data annotation

Since AI is only as powerful as the quality and quantity data informing it, AI’s evolution from a nice-to-have to table stakes means it’s never been more crucial to have accurately...

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FTW: Messaging (done right) is a powerful engagement opportunity for healthcare

Messaging is tricky with texts triggered by the most inconsequential encounters of daily life like buying a cup of coffee or getting stamps at the Post Office. Yes, experiences matter in every...

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Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy

The landscape has changed for consumer-directed healthcare and while there are many forces at play, it’s critical to understand shifts in the labor market. Customer acquisition and retention...

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