×

blog

Recent Posts

Blog updates via Email

What GDPR Really Means for Customer Data Analysis

If you haven't heard about the EU's General Data Protection Regulations (GDPR) by now, where have you been? Coming into effect on 25th May, GDPR affects any organization that holds or...

Continue Reading...
CX Success Begins and Ends With the Customer

As you may or may not know, I recently embarked on a new adventure here at TTEC. I am excited for all that comes with learning about a vibrant new culture, embracing new capabilities, and for the...

Continue Reading...
Five World Cup Marketing Programs That Score in CX

It’s not every day that your marketing campaign has half the world watching. This week, millions will be watching the 2018 FIFA World Cup in Russia kick off, as passionate superfans don their...

Continue Reading...
Video: Authenticity and Emotion on Display

Customer service is evolving, and while brands begin to implement the latest tools in automation and AI, genuine human values never go out of style. Zendesk’s latest event “The Future...

Continue Reading...
Is Google Duplex Dehumanizing Customer Experiences?

Earlier this month Google demonstrated its new artificially intelligent feature Duplex, in which a Google Assistant called a hair salon to book an appointment, carrying on a very human-like...

Continue Reading...
B2B Sales Teams: Work Smarter, Not Harder with Data Analytics

Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one...

Continue Reading...
Get to the Heart of the Matter by Quantifying Emotion

We like to think we’re capable of making purely logical decisions—but we’d be lying to ourselves. Studies show that many of our decisions are greatly influenced by emotion. And...

Continue Reading...
Digital Tools for Human Engagement

The world of work is changing; becoming faster, smarter, and more connected. Just look at Uber, one of the world’s largest transportation companies which owns no taxis, or VRBO, a large...

Continue Reading...
Research shows patients want a consumer-driven healthcare experience

Healthcare patients have come to expect the same digital tools used in the consumer world, from scheduling appointments to picking up prescriptions.According to NTT Data Services research 59...

Continue Reading...
The Role of Emotions in Customer and Employee Experience

In a world where many products and services are now seen as commodities able to be purchased anywhere, from anyone, and only when needed, many organizations are struggling to find and retain...

Continue Reading...

Pages