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Diversity, Equity & Inclusion

A diverse workforce helps us represent the
communities we serve, fosters innovation and
thought-leadership, and makes business-sense.
It's also the right thing to do.

 
Diversity, Equity, and Inclusion
 

Unwavering Commitment

We want to make sure our TTEC employees are comfortable bringing their authentic selves to work and able to reach their full potential – regardless of their religion, sexual orientation, age, race, nationality, disability or political views through the following efforts:

 
Attracting Diverse Talent

Expand recruiting and efforts with targeted sources, colleges, and professional networks

Ongoing Education & Development

Including topics like unconscious bias, cultural sensitivity, and values-based people management

Fostering Open Dialogues

Provide avenues for employees to honestly express their thoughts to make meaningful change happen

Enduring Public Commitment

Prominently display our DE&I statement on corporate websites, social media and press outlets

Celebrating Diversity

Commemorate holidays and Human Rights events like Black History Month, Pride Month, Autistic Acceptance/ Awareness Day, etc.

 

Supporting Employee Resource Groups

 

Our employee-established ERGs are dedicated to uplifting marginalized and underrepresented
voices by supporting career development through peer mentorship and honest and open
discussions. They also provide opportunities to un-learn our preconceived notions about
racial issues, re-educate ourselves about injustices and help celebrate our differences.

 
  • Women in Leadership

    A diverse group of extraordinary self-identifying women who leverage social and educational programs, mentorship, and networking opportunities to realize their individual potential, enhance their career experiences, and create opportunities for our next generation of leaders.

  • Spectrum (Philippines)

    Based in the Philippines, this group discovers and develops unique strengths to help employees achieve their professional and personal aspirations. Our Spectrum group also supports underrepresented groups like LGBTQIA+, Working Students, Working Parents, Women in Rising (a WIL Community), and People with Disabilities.

  • Champions of Color

    This group promotes a safe, collaborative, and supportive environment for employees who identify as Black or of African descent. The Champions of Color strive to create a space that allows members the freedom to be authentic while advancing their careers. They provide mentorship, access to senior leadership, and a connected network of professionals to assist with fostering the development and continued advancement of its members.

 

Corporate Responsibility

 
  • TeleTech Community Foundation

    The TeleTech Community Foundation is committed to affecting positive change in the communities where we live and work. We believe that education is the foundation of a successful community and strive to provide students around the world with access to the tools and support they need.

  • Veterans and Military Spouses

    We value veterans—not only for their dedicated service to our country, but also for the exceptional qualities and skills they can bring to our team: We know that no job is as important as serving one’s country, but we hope they find creating amazing customer experiences to be another purpose worth serving!

  • Environmental, Social, and
    Governance (ESG)

    At TTEC, meeting the needs of the present without compromising the ability of future generations to enjoy our world is a part of our mission to bring humanity to business. We believe that proactively managing environmental, social, and governance (“ESG”) issues as part of our business strategy is critical to our sustainable growth and is an important part of our risk management strategy.

Diversity Awards

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