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The CX Pod

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The CX Pod

Hear from CX leaders,
in their own words

You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.

You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Listen on: iTunes | SoundCloud

Recent episodes

  • Unexpected turbulence: Trust and anti-trust in the travel industry
    May 9, 2023 Podcast Travel and Hospitality

    Unexpected turbulence: Trust and anti-trust in the travel industry

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  • Customer at point of sale
    April 18, 2023 Podcast Retail and eCommerce

    Fight retail fraud with true customer understanding

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  • Unexpected turbulence: Trust and anti-trust in the travel industry
    March 1, 2023 Podcast Travel and Hospitality

    Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector

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  • Behind the CX curtain: Healthcare licensed agents
    July 5, 2022 Podcast Healthcare Payers

    Behind the CX curtain: Healthcare licensed agents

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  • Celebrating Juneteenth - A conversation about what the holiday means for business and employees
    June 20, 2022 Podcast

    Celebrating Juneteenth - A conversation about what the holiday means for business and employees

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  • What it takes to create a winning retail experience
    April 20, 2022 Podcast Retail and eCommerce

    What it takes to create a winning retail experience

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  • Customer Strategist Journal roundtable: The Great Re-Engagement
    March 8, 2022 Podcast

    Customer Strategist Journal roundtable: The Great Re-Engagement

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  • Brick-and-mortar 2.0: What's next for retail stores
    February 4, 2022 Podcast Retail and eCommerce

    Brick-and-mortar 2.0: What's next for retail stores

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