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The CX Pod

Unplug the old ways of vehicle support to plug into EV success

Listen to the podcast
The CX Pod

Hear from CX leaders,
in their own words

You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.

You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Listen on: iTunes | Spotify | SoundCloud

Recent episodes

  • Four panel headshots of people talking about electric vehicles with pink CX Pod logo
    April 16, 2026 Podcast

    Unplug the old ways of vehicle support to plug into EV success

    CX Pod episode

    Listen to the podcast
  • CEO side profile interview snapshot with text "companies want one connected AI system" next to him
    March 31, 2026 Podcast Perspectives

    CX insights at scale lead to new ways of business

    Tech Insights Series on the CX Pod - LevelAI

    Listen to the podcast
  • Two people seated and smiling to the camera. Discussing AI and QA in customer experience
    March 11, 2026 Podcast Perspectives

    Is traditional QA dead? AI makes the case

    Tech Insights Series on the CX Pod

    Listen to the podcast
  • What GEO, AEO and AISO really mean for marketers - CX pod episode image with letters falling
    February 23, 2026 Podcast Perspectives

    Decoding AI search: What GEO, AEO, and AISO really mean for marketers

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  • Image of 3 people talking on a webinar with a black and pink theme for the CX Pod
    February 2, 2026 Podcast Financial Services and Insurance

    AI is calling. How do you answer?

    Highlights from our CX trends LinkedIn Live webinar

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  • Woman shopping on her tablet during holiday time
    October 30, 2025 Podcast Retail and eCommerce

    Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

    CX Pod podcast

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  • A person's hands checking a smartphone with a yellow cover
    October 16, 2025 Podcast Communications

    RCS vs SMS: Personalization comes to text messaging

    Listen to the podcast
  • Man on the floor using a foam roller to stretch his legs as a physical therapist kneels beside him.
    September 18, 2025 Podcast Medical Devices

    Podcast: WebPT Chief Customer Officer strengthens the customer experience

    Suzanne Cogan makes member experience everyone’s business

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  • Couple making a mobile purchase
    August 26, 2025 Podcast

    Podcast: Apple's $2 billion lesson in fraud prevention

    Customer Strategist Journal AI recap

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  • Woman smiling towards the camera with a man sitting next to her
    October 2, 2023 Podcast

    Expand your circle of wisdom to elevate leadership potential

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