You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.
Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.
Bad deals, no help, and rude employees can make for a terrible holiday shopping experience. So what do customers actually want? Hear from shoppers in Stamford, Connecticut as they share what’s on their customer experience wish lists this holiday season. Transcript: You're listening to see CX...
In a world where consumers demand service when they want, where they want, social media rules. So why do so many organizations have trouble using it effectively for support needs? To explore why...
Recent CX award winners Heidi Rote from Jenny Craig USA and Michelle Williams from Dorel Juvenile give an insider’s view of why they believe AI will enhance-rather than replace-the work of...
It’s hard to create seamless interactions without truly understanding what customers are going through. How can companies make data collection and customer feedback frictionless? Mike Soylu and...
What does customer experience success look like, how do you measure it, and why is it so darn hard? Those are some of the questions we posed to customer experience experts Kevin Shields, vice...
Digital transformation is everywhere, and companies are desperate for it. Emerson College is launching a new program in Digital Marketing and Data Analytics to meet demands for marketing...
Who are you going to call when you want to deliver a great customer experience with chat? Meet TTEC’s “Chat Avengers” – a super force of experts whose mission is to create...
Great customer relationships happen when brands authentically connect with customers to create a community. Diversity and inclusion must be part of the mix; it’s not an option. Anthony Larrisey of...
The employee experience is as important, if not more, than the customer experience. TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter,...
When contacting Sling TV’s customer service, customers may interact with a bot or a human, or both. Seth Van Sickel, director of operations at Sling TV, and Richard Smullen, founder and CEO...
