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You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Recent Episodes

Find Your Authentic Voice

Great customer relationships happen when brands authentically connect with customers to create a community. Diversity and inclusion must be part of the mix; it’s not an option. Anthony Larrisey of...

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Are You Taking Employees for Granted?

The employee experience is as important, if not more, than the customer experience. TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter to...

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On the Internet, no one knows you’re a Bot

When contacting Sling TV’s customer service, customers may interact with a bot or a human, or both. Seth Van Sickel, director of operations at Sling TV, and Richard Smullen, founder and CEO...

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“Know Me Now” in the Age of AI

What does it mean for enterprise organizations to personalize experiences? At Enterprise Connect 2018, Customer Strategist Senior Writer Judith Aquino sat down with Verizon’s Alla Reznik to discuss...

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Customer Delight Doesn’t Pay

We’ve got the data to prove it. Emotional analytics is an emerging area that ties customer emotion and sentiment to tangible business outcomes. TTEC data science expert Peter Dorrington talks with...

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Tell Me a Story

Put yourself in the customer’s shoes, and it’s much easier to build relationships and make sales. That’s why storytelling is so important these days. Content marketing expert Josh Ritchie sits down...

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The Ultimate CX Ambassador: Santa Claus

Creating the perfect customer experience is a lot like the holidays. It’s busy, stressful, and can always use a bit of magic. That’s why we wanted to hear from “Santa” Ed...

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Behind the Beard: 5 Minutes With Santa Claus

We spotted Kris Kringle hiking around our Denver headquarters, and persuaded him to answer some probing questions to get a glimpse into what makes St. Nick so jolly.

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“People Marketing” Strategies for the 21st Century Customer

Your employees are your best asset and could be your most important marketing tool. Jeanniey Mullen, global CMO of professional services firm Mercer, details how to leverage employee passion and...

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Customer Experience Leader TTEC Hiring 8,000 Associates Across 22 Humanify™ Customer Engagement Centers in the US
Company to host National Kickoff to Summer Job Fair on June 26, 9:00am - 3:00pm
TTEC Opens its Las Vegas Center and Innovation Lab to Customer Contact Week (CCW) Attendees
Company to showcase its leading edge digital, omnichannel and insights solutions combined with its best-in-class operations and award-winning training approaches
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