The CX Pod
You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.
Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.
CX 2021: A year in review
The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021. Key takeaways: Employees are looking for organizations that champion empathy, flexibility, and convenience (or they will look elsewhere). Customers want technology that makes their...
Recent Episodes
Now is the perfect time to reflect and improve on your customer experiences. We asked CEOs, business leaders, and CX experts to share their plans on how to make 2022 the best year ever for customer...
Over the past few months, conventional notions of what drives brand loyalty have been upended by new consumer expectations and needs. Robert Passikoff, founder and president of the research...
CX BanterCast is back and this time we are exploring the dark side of customer experience — poor digital experiences. But not all is lost. TTEC’s Tim Keefe and Andreas Wieman are back...
Customer experience is a one-to-one conversation, but the DNA of these discussions has changed. The prevalence of self-service capabilities, AI, and digital channels is rewriting how customers...
Clear the way for the newest series on the block, CX BanterCast! TTEC’s own Tim Keefe and Andreas Wieman are partnering up to deliver their takes on what’s paving the way for amazing...
Marketers are resetting their strategies and adapting to new customer expectations but what does that look like at a time marked with so much uncertainty? Judith Aquino spoke with Donovan Neale-May...
As a record number of employees leave their positions in search of more fulfilling work, better pay, or other reasons, employee retention is more important than ever. Heather Younger, CEO and...
Business leaders and customers alike know how we do business has changed, but are we truly acting on it or merely observing? In the second episode of TTEC's "Redefining Value" podcast...
Customer experience is fluid. Social factors, environments, and technology shape people’s expectations and the interactions they expect from the brands they shop with. As a part of the CX Pod...