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You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Recent Episodes

Are You Taking Employees for Granted?

The employee experience is as important, if not more, than the customer experience. TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter to...

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On the Internet, no one knows you’re a Bot

When contacting Sling TV’s customer service, customers may interact with a bot or a human, or both. Seth Van Sickel, director of operations at Sling TV, and Richard Smullen, founder and CEO...

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“Know Me Now” in the Age of AI

What does it mean for enterprise organizations to personalize experiences? At Enterprise Connect 2018, Customer Strategist Senior Writer Judith Aquino sat down with Verizon’s Alla Reznik to discuss...

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Customer Delight Doesn’t Pay

We’ve got the data to prove it. Emotional analytics is an emerging area that ties customer emotion and sentiment to tangible business outcomes. TTEC data science expert Peter Dorrington talks with...

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Tell Me a Story

Put yourself in the customer’s shoes, and it’s much easier to build relationships and make sales. That’s why storytelling is so important these days. Content marketing expert Josh Ritchie sits down...

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The Ultimate CX Ambassador: Santa Claus

Creating the perfect customer experience is a lot like the holidays. It’s busy, stressful, and can always use a bit of magic. That’s why we wanted to hear from “Santa” Ed...

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Behind the Beard: 5 Minutes With Santa Claus

We spotted Kris Kringle hiking around our Denver headquarters, and persuaded him to answer some probing questions to get a glimpse into what makes St. Nick so jolly.

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“People Marketing” Strategies for the 21st Century Customer

Your employees are your best asset and could be your most important marketing tool. Jeanniey Mullen, global CMO of professional services firm Mercer, details how to leverage employee passion and...

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Demystifying AI to Create Magic Moments

Artificial intelligence is being applied in the B2B world so that business outreach moves from “pitches” to valuable conversations that prospects actually want to have. Everstring CEO...

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Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
Company Recognized for Strong Sales Record and Demonstrated Success in Customer Care Solutions
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Latest executive journal from TTEC explores the difference between artificial and authentic intelligence in CX
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