Live from CCW: Empathy is overrated in the contact center
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Hear from CX leaders,
in their own words
You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.
You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.
Recent episodes
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Expand your circle of wisdom to elevate leadership potential
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Take a fresh look at part-time contact center workers
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Unexpected turbulence: Trust and anti-trust in the travel industry
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Fight retail fraud with true customer understanding
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Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
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Behind the CX curtain: Healthcare licensed agents
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Celebrating Juneteenth - A conversation about what the holiday means for business and employees
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What it takes to create a winning retail experience
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Drive employee retention with relational intelligence
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What we got right and wrong about virtual reality
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Customer Strategist Journal roundtable: The Great Re-Engagement
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