The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Recent Episodes

Drive employee retention with relational intelligence

In the era of the Great Resignation, businesses across industries are struggling to retain employees. Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes...

What we got right and wrong about virtual reality

TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. They looked at past predictions, the future...

Customer Strategist Journal roundtable: The Great Re-Engagement

Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement." Transcript: Liz Glagowski:...

Brick-and-mortar 2.0: What's next for retail stores

Retail stores underwent dramatic changes in the last two years. Jeff Bradbury, Senior Marketing Director at Hughes Network Systems, discusses next steps in the increased digitalization of retail...

CX 2021: A year in review

The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021. Key takeaways: Employees are looking for organizations that...

CX New Year's resolutions: Innovate for 2022

Now is the perfect time to reflect and improve on your customer experiences. We asked CEOs, business leaders, and CX experts to share their plans on how to make 2022 the best year ever for customer...

New study points to customers redefining brand loyalty

Over the past few months, conventional notions of what drives brand loyalty have been upended by new consumer expectations and needs. Robert Passikoff, founder and president of the research...

CX BanterCast: Watch out for poor digital experiences

CX BanterCast is back and this time we are exploring the dark side of customer experience — poor digital experiences. But not all is lost. TTEC’s Tim Keefe and Andreas Wieman are back...

From spreadsheets to AI: A look at the future (and past) of customer service

Customer experience is a one-to-one conversation, but the DNA of these discussions has changed. The prevalence of self-service capabilities, AI, and digital channels is rewriting how customers...