The CX Pod
You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.
Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.
Leadership Strategies for Digital Transformation Success
Digital transformation is more than technology, it's the people and culture that can embrace change and it make it more human. COVID-19 accelerated this transformation, and now we ask ourselves how will be embark on this journey? Recently, Jonathan Lerner, President of TTEC Digital, discussed this topic on...
Recent Episodes
How will healthcare CX evolve in a world that’s been changed by the coronavirus? TTEC’s healthcare CX experts Sheila Curr and Tim Keefe share insights on opportunities for healthcare...
Key Takeaways Your customers are your best investors. An emotional connection can trump convenience. Humanity plus data is a winning formula. As customer expectations rise, even direct...
The collections business unit is vital to the overall experience full of potential for increased revenue if managed with a customer-centric focus. Lester Estonina, TTEC’s executive director...
Our team visited the 2020 National Retail Federation (NRF) "Big Show" in New York City to report on the latest thought leadership and technology reshaping the retail industry. To create a...
Ryan Hollenbeck, Senior Vice President of Global Marketing at Verint Systems, shares results of new research showing how much information customers are willing to part with to get great experiences...
How does the customer experience affect delivery routes? What are the low-hanging fruits of making deliveries and where can companies differentiate? George Shchegolev, co-founder and VP of...
Everyone has that friend that clicks with them, someone who always knows what you need but still manages to surprise you in wonderful ways. According to author Jeff Fromm, those are the brands that...
Whether it's answering a simple question or tackling a technical problem, customer service representatives are at the front lines of meeting customer needs. Stephanie Finnell, a customer...
Customer support is rarely the first thing that comes to mind when you think of Dow Jones, parent company to the Wall Street Journal, Barron's, and Marketwatch. Yet it’s an important part...