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The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Recent Episodes

The Buying Journey DNA

In the age of the customer, consumers have more information and choices than ever before. What they don’t have is more time. That’s why it’s imperative for organizations to have a...

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The Contact Center of the Future

The contact center of the future will be radically different from that of today: new technologies are opening new opportunities as well as presenting new challenges. The changes are not just...

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It's Time to Finally get Journey Orchestration Right

Customer experience journey mapping isn't new, but are companies using it correctly? More and more leaders are recognizing the need to ditch the white board and are diving deeper into...

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Check your CX Blind Spots

Key Takeaways    Acquiring new customers is one thing, but retaining and supporting customers is another story. Capturing actionable data is an effective way to differentiate the customer...

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Cracking the Loyalty Code

We all know customer loyalty is important to a business but where do brands tend to make mistakes when it comes to inspiring loyalty? And what’s the best way to foster loyalty among your employees...

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Creating Great Digital Fan Experiences in March Madness and Beyond

Whether screaming from the rafters or cheering at their TV, fans are the lifeblood of any sport. That's why it's essential for brands to utilize audience’s social media to create the...

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Set the Record Straight on Customer Centricity

Customer centricity has been the talk of the town for years, but do we practice what we preach? Do leaders understand what it takes to drive a meaningful relationship with our most valued customers...

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Embrace Disruption (Strategically)

In an era of disruption, conventional marketing wisdom isn’t enough. Marketers need innovative insight, agility, and high-speed execution to meet today’s customer and business demands. Simple,...

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HR tackles CX employment challenges with data-driven people strategies

Customer care leaders are challenged with finding, keeping, and engaging employees during this tumultuous employment climate. Human Resources can be the secret weapon to help stand out among...

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What's on Shoppers' CX Holiday Wish Lists?

Bad deals, no help, and rude employees can make for a terrible holiday shopping experience. So what do customers actually want? Hear from shoppers in Stamford, Connecticut as they share what&rsquo...

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