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The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Recent Episodes

Behind the Beard: 5 Minutes With Santa Claus

We spotted Kris Kringle hiking around our Denver headquarters, and persuaded him to answer some probing questions to get a glimpse into what makes St. Nick so jolly.

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“People Marketing” Strategies for the 21st Century Customer

Your employees are your best asset and could be your most important marketing tool. Jeanniey Mullen, global CMO of professional services firm Mercer, details how to leverage employee passion and...

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Demystifying AI to Create Magic Moments

Artificial intelligence is being applied in the B2B world so that business outreach moves from “pitches” to valuable conversations that prospects actually want to have. Everstring CEO...

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Voices From the Customer Front Lines

Executives often talk about the importance and value of front-line employees. But does the talk translate into action? We talked to men and woman who work face-to-face with customers every day to...

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Your Innovative Marketing Tech Doesn’t Matter

All the MarCom tools in the world will be worthless unless you first understand your customers. Digital marketing expert Kevin Urie, founder of agency 47Harmonic, chats with Jeff Marcoux about...

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