Collections: Turn a Negative Interaction Into a Positive Customer Experience
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Hear from CX leaders,
in their own words
You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.
You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.
Recent episodes
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NRF 2020: What is the Future of Work?
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Research: Balance Privacy With Personalization to Deliver Great Experiences
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Delivery Route Planning: A Hotbed for Innovation
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Customer Trust Starts With Action
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WebMD Customer Care: An Insider's View
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Dow Jones: Great CX Means Balancing Technology With the Human Touch
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Barnes & Noble College: A Lesson on Staying Relevant
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How to Rethink the Donor Experience
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The Buying Journey DNA
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