The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

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Leadership Strategies for Digital Transformation Success

July 6, 2020

Digital transformation is more than technology, it's the people and culture that can embrace change and it make it more human. COVID-19 accelerated this transformation, and now we ask ourselves how will be embark on this journey?

Recently, Jonathan Lerner, President of TTEC Digital, discussed this topic on Regalix TV's "Leadership in Digital Transformation." Here is an excerpt from his talk with host Rajiv Parikh.