Digital transformation is more than technology, it's the people and culture that can embrace change and it make it more human. COVID-19 accelerated this transformation, and now we ask ourselves how will be embark on this journey?
Recently, Jonathan Lerner, President of TTEC Digital, discussed this topic on Regalix TV's "Leadership in Digital Transformation." Here is an excerpt from his talk with host Rajiv Parikh.
Top 3 trends for elevating CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
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Workforce optimization model cuts costs estimated $9.5M annually
Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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4 ways to humanize collections efforts without sacrificing results
Easy, empathetic experiences benefit customers and your company
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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AI/CX value chain analysis: Bank loans
Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
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CX Optimized
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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Reach for the CMS Star Ratings
5 ways to transform the healthcare experience
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4 real-world AI applications for transportation
Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
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$4.9M annual savings unearthed for computer goods giant
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
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Proactive Solutions
Front-line employees and specialists to support your customers every day. Identify and solve problems. Shape your customer journeys. Create results.
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Every retailer can offer personalized CX that feels high-end (here's how)
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