The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

Recent Episodes

Brick-and-mortar 2.0: What's next for retail stores

Retail stores underwent dramatic changes in the last two years. Jeff Bradbury, Senior Marketing Director at Hughes Network Systems, discusses next steps in the increased digitalization of retail...

CX 2021: A year in review

The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021. Key takeaways: Employees are looking for organizations that...

CX New Year's resolutions: Innovate for 2022

Now is the perfect time to reflect and improve on your customer experiences. We asked CEOs, business leaders, and CX experts to share their plans on how to make 2022 the best year ever for customer...

New study points to customers redefining brand loyalty

Over the past few months, conventional notions of what drives brand loyalty have been upended by new consumer expectations and needs. Robert Passikoff, founder and president of the research...

CX BanterCast: Watch out for poor digital experiences

CX BanterCast is back and this time we are exploring the dark side of customer experience — poor digital experiences. But not all is lost. TTEC’s Tim Keefe and Andreas Wieman are back...

From spreadsheets to AI: A look at the future (and past) of customer service

Customer experience is a one-to-one conversation, but the DNA of these discussions has changed. The prevalence of self-service capabilities, AI, and digital channels is rewriting how customers...

CX BanterCast: where does customer experience go from here?

Clear the way for the newest series on the block, CX BanterCast! TTEC’s own Tim Keefe and Andreas Wieman are partnering up to deliver their takes on what’s paving the way for amazing...

Marketing in 2021: navigating through change

Marketers are resetting their strategies and adapting to new customer expectations but what does that look like at a time marked with so much uncertainty? Judith Aquino spoke with Donovan Neale-May...

Employee retention vs. the great resignation

As a record number of employees leave their positions in search of more fulfilling work, better pay, or other reasons, employee retention is more important than ever. Heather Younger, CEO and...

What's Now and What's Next in Customer Experience

Business leaders and customers alike know how we do business has changed, but are we truly acting on it or merely observing? In the second episode of TTEC's "Redefining Value" podcast...