Brick-and-mortar 2.0: What's next for retail stores
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Hear from CX leaders,
in their own words
You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.
You never know what you’ll learn about customer experience when the industry’s most impressive voices sit down with Elizabeth Glagowski of the Customer Strategist Journal.
Recent episodes
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CX 2021: A year in review
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CX New Year's resolutions: Innovate for 2022
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New study points to customers redefining brand loyalty
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CX BanterCast: Watch out for poor digital experiences
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From spreadsheets to AI: A look at the future (and past) of customer service
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CX BanterCast: where does customer experience go from here?
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Marketing in 2021: navigating through change
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Employee retention vs. the great resignation
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What's Now and What's Next in Customer Experience
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Redefining Value: A New CX World with Don Peppers
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How Retail CX is Evolving
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