×

Blog: Learning and Knowledge

Recent Posts

HMEs: Don’t fold under pressure — CX pays dividends

If your company provides home medical supplies and equipment, you’re likely under a microscope.  There has never been a tougher time to drive metrics. The labor market stinks and most IT...

Continue Reading...
How happier employees lead to better CX

Workers increasingly want to feel energized and valued at their jobs, and in today’s tight labor market companies that don’t prioritize employee engagement are losing talent to brands...

Continue Reading...
Empathy and sentiment scores: What we know and what we think we know

In the contact center industry, it is commonly known that soft skills are critical to building trust and connection with consumers. One of the most important pillars of these skills is empathy....

Continue Reading...
Free generative AI training aims to nudge broader adoption

Optimists call it the “democratization” of artificial intelligence. Skeptics say it’s a shrewd maneuver to secure reliance on one hyperscaler’s AI platform, tools, and...

Continue Reading...
How to rock enroll: TTEC Healthcare CX Series plots path to signup success

With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...

Continue Reading...
Show report: CX and EX inextricably linked, with empathy as the glue

Reposted from 1to1 Media The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...

Continue Reading...
Flexibility drives the future of CX employee engagement

Employees are the backbone of your organization. And for those on the front lines of your organization, they play a major part in delivering great customer experiences and differentiating your...

Continue Reading...
Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

Continue Reading...
All the customer experience trends you need to know for 2023

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

Continue Reading...
New Year’s resolution healthcare won’t regret: CX/EX investment

Let’s face it, annual budget planning can be a challenge for many businesses whose expectations for growth in revenue and margin are high. The medical supply industry is no different.While...

Continue Reading...

Pages