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Blog: Learning and Knowledge

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Make AAPI Heritage Month an enriching experience for employees

In the U.S., May is Asian American and Pacific Islander (AAPI) Heritage Month—an acknowledgement of the history, culture, and contributions of Asian Americans and Pacific Islanders. At a time when...

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TTEC’s first ESG report: A snapshot look

A commitment to environmental, social, and governance (ESG) principles is more important than ever. Companies that are looking to drive long-term value and create a better world are devoting...

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From scrappy to scalable: How a grassroots Women in Leadership group achieved global reach

Key Facts What is WIL? Women in Leadership (WIL) is a global community of women who work at TTEC. What does WIL do? We create a dynamic environment that elevates women through mentorship,...

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How to keep your best employees (even if they refuse to return to the office)

There’s no question: the increase in employer vaccine mandates – or “no jab, no job” policies – is a hot-button issue with strong opinions on both sides. But feelings...

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A focus on CX and EX helped Citizens Bank thrive amid pandemic

Businesses across all sectors were sent scrambling as the world largely shut down in the pandemic’s early days, but banks – where brick-and-mortar locations historically were the cornerstone of day...

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TTEC Salutes Veteran Employees This Veterans Day

Dedicated. Selfless. Courageous. These are just a few words that come to mind as we think about our military heroes. This Veterans Day, we pay tribute to our veterans for their sacrifices and their...

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We empowered contact center agents to proactively improve CX. Here’s how it’s going.

It’s been over two years since we relaunched the Proactive Solutions practice—a global initiative that empowers frontline employees to actively propose solutions to improve the customer...

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Successful employee experience strategies get these 3 things right

"Profits, revenue and data are excellent indicators of a company’s growth, but they’re not effective in communicating the emotional value and impact the employees have on the...

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This Pride Month, Brands Look Beyond the Rainbow to Stand Out with Customers

It’s Pride Month 2021 and brands known for offering great customer and employee experiences are marking the occasion by taking a thoughtful approach to the annual celebration of the LGBTQIA+...

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Embrace Generational Diversity in the Workplace

For the first time in history, there are 5 distinct generations currently in the workplace. People in their 70s mingle with those just old enough to buy lottery tickets. From fresh-faced digital...

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