×

Blog: Learning and Knowledge

Recent Posts

We empowered contact center agents to proactively improve CX. Here’s how it’s going.

It’s been over two years since we relaunched the Proactive Solutions practice—a global initiative that empowers frontline employees to actively propose solutions to improve the customer...

Continue Reading...
Successful employee experience strategies get these 3 things right

"Profits, revenue and data are excellent indicators of a company’s growth, but they’re not effective in communicating the emotional value and impact the employees have on the...

Continue Reading...
This Pride Month, Brands Look Beyond the Rainbow to Stand Out with Customers

It’s Pride Month 2021 and brands known for offering great customer and employee experiences are marking the occasion by taking a thoughtful approach to the annual celebration of the LGBTQIA+...

Continue Reading...
Embrace Generational Diversity in the Workplace

For the first time in history, there are 5 distinct generations currently in the workplace. People in their 70s mingle with those just old enough to buy lottery tickets. From fresh-faced digital...

Continue Reading...
Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

There’s no overstating the importance of having high-quality contact centers. These centers are often where customers interact with a brand more directly, and their experiences can bring...

Continue Reading...
Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable

Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option. Yet...

Continue Reading...
A Coronavirus Survivor on What it Takes to Lead through a Pandemic

As the COVID-19 pandemic drags on, prevention guidelines and restrictions can feel incredibly challenging. Eric Yaverbaum, CEO of Ericho Communications, knows firsthand what it is like to be...

Continue Reading...
In the Race to Deliver a COVID-19 Vaccine, Don’t Overlook Customer Experience

As pharmaceutical companies move closer to developing a COVID-19 vaccine, there are massive logistical challenges in distributing, administering, and monitoring them. Organizations are moving...

Continue Reading...
AI-Enabled Remote Training is the New Normal for Auto Company

Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in the U.S. is expected to grow by $421.6...

Continue Reading...
3 Must-Have Factors for Successful Long Term Remote Workforce Management

Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator...

Continue Reading...

Pages