×

Blog: Learning and Knowledge

Recent Posts

TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need...

Continue Reading...
Artificial Intelligence + Humans: Accelerating Business Recovery

When the coronavirus crisis broke out, organizations were in crisis response mode. Now, business leaders are focusing on moving forward to meet customers’ increasingly digital-first...

Continue Reading...
Your contact center = your brand. Simple steps to ensure brand resiliency.

What does it take to shut down a contact center? In the age of coronavirus, all it takes is a lackadaisical approach to cleanliness and preparation to impact the way that employees and customers...

Continue Reading...
5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)

Many experts say, “Looking for a job is a full-time job.” It takes time, effort, and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking...

Continue Reading...
Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches

Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified the patterns and trends behind...

Continue Reading...
5 Tried-and-True Training Tips for Work from Home Contact Center Agents

Work environments are changing rapidly as companies race to set up virtual operations and ensure employees are ready to perform. Contact center associates are no exception. Companies need a fast...

Continue Reading...
Proactive Contact Center Agents: An Advantage Hiding in Plain Sight

Contact center associates have long been at the front line of customer issues but historically, companies have not typically tapped their insight for new customer solutions. What if, instead of...

Continue Reading...
How sustainability is reshaping relationships with consumers and clients

On Feb. 17, Jeff Bezos announced the “Bezos Earth Fund,” pledging $10 billion against what he deemed Earth’s biggest threat, climate change. “It’s going to take collective action from big companies...

Continue Reading...
Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense

Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...

Continue Reading...
Create Better Customer Experiences With Advanced Workforce Management

In the 90’s, I worked a number of contact center process improvement projects using Six Sigma. As with many Six Sigma projects, the idea was to come up with a predictive equation for a...

Continue Reading...

Pages