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Blog: Learning and Knowledge

Recent Posts

Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

There’s no overstating the importance of having high-quality contact centers. These centers are often where customers interact with a brand more directly, and their experiences can bring...

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Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable

Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option. Yet...

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A Coronavirus Survivor on What it Takes to Lead through a Pandemic

As the COVID-19 pandemic drags on, prevention guidelines and restrictions can feel incredibly challenging. Eric Yaverbaum, CEO of Ericho Communications, knows firsthand what it is like to be...

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In the Race to Deliver a COVID-19 Vaccine, Don’t Overlook Customer Experience

As pharmaceutical companies move closer to developing a COVID-19 vaccine, there are massive logistical challenges in distributing, administering, and monitoring them. Organizations are moving...

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AI-Enabled Remote Training is the New Normal for Auto Company

Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in the U.S. is expected to grow by $421.6...

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3 Must-Have Factors for Successful Long Term Remote Workforce Management

Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator...

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TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need...

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Artificial Intelligence + Humans: Accelerating Business Recovery

When the coronavirus crisis broke out, organizations were in crisis response mode. Now, business leaders are focusing on moving forward to meet customers’ increasingly digital-first...

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Your contact center = your brand. Simple steps to ensure brand resiliency.

What does it take to shut down a contact center? In the age of coronavirus, all it takes is a lackadaisical approach to cleanliness and preparation to impact the way that employees and customers...

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5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)

Many experts say, “Looking for a job is a full-time job.” It takes time, effort, and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking...

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