×

Blog: CX Innovation

Recent Posts

Action is needed to retain top high-tech talent

As high-tech companies charge ahead with plans to drive renewed growth, employee demands to retain a virtualized work environment has thrown a wrench into those plans. There are no easy answers but...

Continue Reading...
Worried about losing employees? Agencies should embrace a home-based approach

There’s no question: the public sector, like many in the private sector, is facing unprecedented labor challenges. Agencies face the headwinds of a changing labor market, in which employees...

Continue Reading...
3 ways retailers are adapting to higher customer expectations

From a massive ecommerce shift to curbside pickup and store floors converted into fulfillment centers, the retail experience has rapidly changed. In response to these changes, consumer expectations...

Continue Reading...
Digital transformation vs. business transformation: Both are critical to brands’ success

Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual...

Continue Reading...
A focus on CX and EX helped Citizens Bank thrive amid pandemic

Businesses across all sectors were sent scrambling as the world largely shut down in the pandemic’s early days, but banks – where brick-and-mortar locations historically were the cornerstone of day...

Continue Reading...
Omnichannel vs. multichannel: Turn key differences into competitive advantages

At first glance, the terms multichannel and omnichannel appear interchangeable. After all, they both involve multiple channels. However, there are significant differences between these terms and...

Continue Reading...
2021 Black Friday guide: 5 CX strategies for retailers this holiday season

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product...

Continue Reading...
Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

Retail is never set in stone. Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how...

Continue Reading...
3 customer experience predictions that will reshape banking

The banking industry is at a turning point where delivering personalized services at speed is essential to meet customer demands. And that just covers current expectations. Here are three...

Continue Reading...
CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

The contact center industry is driven by customer experiences that are easy, difficult, joyful, stressful and everything in between. It’s incredibly important to take these everyday...

Continue Reading...

Pages