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Blog: Digital Transformation

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Top 4 Artificial Intelligence Trends to Watch in 2021

Customers may have tolerated subpar customer experiences due to COVID impacts last year, but times have changed. They are expecting easier, better, and faster CX in 2021. The most successful brands...

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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has...

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In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a...

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What Financial Services Companies Must Stop Doing In Order To Compete On Customer Experience

The financial services industry has come a long way in terms of customer experience during the past decade, but that doesn't mean there isn't still a lot to accomplish. Banks, credit card...

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Startup Founders Weigh In on CX Innovation in a COVID-19 Era

Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes are disrupted by a...

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3 Ways to Champion Employee Inclusivity from Cisco’s WebexOne

At Cisco's first-ever virtual WebexOne Conference, business leaders, humanitarians, and technology expert teamed up to explore a new future born out of uncertainty, one that champions and...

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Sales Acceleration is Possible, Even in a Pandemic

There's no doubt the COVID era is reshaping the consumer goods industry, possibly forever. Consumers' shift to digital, which had been steadily gaining momentum prior to the pandemic, has...

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Navigating the Virtual Patient Journey

With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...

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RPA Gets to Work at Du Telecom

The best of robotics brings out the best in people, especially in customer service, where automation is an integral part freeing agent for meaningful work. Applying automation tools, like RPA and...

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Accelerate Digital Transformation by Making Automation Intelligent

Digital channels have become the expectation for customers, and brands that don’t deliver relevant experiences in those channels are getting left behind. Digitally native organizations are...

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