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Blog: Digital Transformation

Recent Posts

How to Move your Digital Transformation Strategy Forward (Hint: It’s not a Crisis Response)

Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use telemedicine, stream...

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4 Ways to Build a Successful Digital Transformation Foundation

Digital transformation is more than technology. It’s the people, leadership, and experiences that drive innovation and amazing experiences in an organization. These factors act as the...

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5 Digital Transformation Strategies for Right Now

The COVID-19 pandemic put digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. Now as...

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Forge a Proactive Digital Future in the BPO Space

The BPO market has changed. COVID-19 forced the industry to prioritize technology for continuity and to enhance customer and employee experiences that have shifted home. Now is the time to pivot...

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Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

The days of colossal IT projects are over. Long live nimble, accelerated digital initiatives. A quick skim among the tech press shows what on the surface looks to be troubling news - spending on ...

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Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches

Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified the patterns and trends behind...

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Contact Tracing: 4 Lessons Learned from the Front Lines

Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed helps agencies stay ahead of potential hot spots...

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5 Strategies to Accelerate Digital Transformation

Countless mentions of “digital transformation” gets us no closer to a clear understanding of what it is and its impact across an organization. Even more frightening, it seems that ...

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How to Rise Above Crisis With Exceptional Moments

The COVID-19 crisis has accelerated many variables in the marketplace. Digitalization is on the rise and work has turned on its head. But the need for customer experience, creating exceptional...

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3 Ways Resiliency Helps Companies Shift Back

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance...

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