×

Blog: Back Office Support

Recent Posts

Four Steps to Accelerate Revenue Performance

Increasing revenue is a goal for every organization. Although this is a high priority for business leaders, many organizations lack a systematic approach to building the plan to accelerate revenue...

Continue Reading...
From scrappy to scalable: How a grassroots Women in Leadership group achieved global reach

Key Facts What is WIL? Women in Leadership (WIL) is a global community of women who work at TTEC. What does WIL do? We create a dynamic environment that elevates women through mentorship,...

Continue Reading...
2022 wage strategies: How contact centers can face the Great Resignation

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the...

Continue Reading...
Your guide to the holiday season: 3 tips for retailers

It’s never too early to start preparing for the holiday season. And this year, retailers are scrambling to figure out what this year’s season may actually look like. In the wake of...

Continue Reading...
2 Ways Brand Protection Benefits Businesses and Customers Alike

We live in an increasingly digital world. This brings numerous upsides to businesses — greater productivity, better customer experiences, and more useful data — but also its share of...

Continue Reading...
Offshoring, Nearshoring, Onshoring: So Many Shores, So Little Time

The growing remote work culture has business leaders looking for the best talent not only in their locality but across continents. The rise of the open talent economy, remote work, and...

Continue Reading...
3 Ways Healthcare Can Successfully Manage Call Volume Surges

Life is complicated and rarely goes as planned and 2020 was no exception, especially for healthcare. COVID-19 triggered waves of individuals and families looking for help and answers, well beyond...

Continue Reading...
7 Strategies for Managing Vaccine Call Volume Surges

The COVID-19 vaccination rollout has been an incredible task. The heavy demand of logistics, supplies, and information has left healthcare organizations with the critical task of meeting large...

Continue Reading...
CX 2021 Trends: Boldly Innovate Customer and Employee Experiences

We have made it through a year of uncertainty, 2020 forced business leaders and society to rethink who they are and how they face the world. Organizations who faced these challenges head on have...

Continue Reading...
Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...

Continue Reading...

Pages