Blog: Back Office Support
Recent Posts
It’s never too early to start preparing for the holiday season. And this year, retailers are scrambling to figure out what this year’s season may actually look like. In the wake of...
We live in an increasingly digital world. This brings numerous upsides to businesses — greater productivity, better customer experiences, and more useful data — but also its share of...
The growing remote work culture has business leaders looking for the best talent not only in their locality but across continents. The rise of the open talent economy, remote work, and...
Life is complicated and rarely goes as planned and 2020 was no exception, especially for healthcare. COVID-19 triggered waves of individuals and families looking for help and answers, well beyond...
The COVID-19 vaccination rollout has been an incredible task. The heavy demand of logistics, supplies, and information has left healthcare organizations with the critical task of meeting large...
Your customers expect digitally enabled experiences across channels, which add to the need for highly skilled, expert employees to serve them. The days of sole “butts-in-seats” voice volume...
We have made it through a year of uncertainty, 2020 forced business leaders and society to rethink who they are and how they face the world. Organizations who faced these challenges head on have...
The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...
Digital channels have become the expectation for customers, and brands that don’t deliver relevant experiences in those channels are getting left behind. Digitally native organizations are...
Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator...