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Blog: Back Office Support

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CX 2021 Trends: Boldly Innovate Customer and Employee Experiences

We have made it through a year of uncertainty, 2020 forced business leaders and society to rethink who they are and how they face the world. Organizations who faced these challenges head on have...

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Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...

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Accelerate Digital Transformation by Making Automation Intelligent

Digital channels have become the expectation for customers, and brands that don’t deliver relevant experiences in those channels are getting left behind. Digitally native organizations are...

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3 Must-Have Factors for Successful Long Term Remote Workforce Management

Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator...

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Artificial Intelligence + Humans: Accelerating Business Recovery

When the coronavirus crisis broke out, organizations were in crisis response mode. Now, business leaders are focusing on moving forward to meet customers’ increasingly digital-first...

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Data Breach Report: Credential Theft, Social Attacks Lead to Most Security Breaches

Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified the patterns and trends behind...

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3 Ways to Revolutionize Customer Service After the Pandemic

The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer at digital transformation as a serious...

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Decoding RPA and Intelligent Automation in the Contact Center

Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they want, whenever they want. That’s why your contact...

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Women in Leadership: A Blueprint for Building a Successful Employee Community

It’s not difficult to understand why gender equality and diversity are smart business practices. It has been well documented that inclusive companies attract, engage, and retain top talent....

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4 Best Practices to Redefine Back Office Services

Whether it be politics, athletics, or business, what happens in the backlines is just as important as the front. An organization’s back office services work, which includes non-customer...

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