Blog: Fraud Prevention and Detection
Recent Posts
Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...
Fraud has always been a damaging, costly part of doing business – and it’s only become a bigger problem for contact center operators as they grapple with a surge of calls amid the pandemic and con...
We live in an increasingly digital world. This brings numerous upsides to businesses — greater productivity, better customer experiences, and more useful data — but also its share of...
Many experts say, “Looking for a job is a full-time job.” It takes time, effort, and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking...
Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified the patterns and trends behind...
The new work-from-home contact center environment provides safe business continuity, but it comes with security concerns. Agents are more vulnerable to nefarious actions from cybercriminals who...
With technology changing and cybercriminals becoming savvier, preventing fraud-related issues is a continuous process for brands—one that demands a mix of human intervention and technology tools....
In today’s digital world, cyber attacks are a constant threat against business and not simply its own network security, but also a company’s vendors. Data is the lifeblood of many...
We live in a digital world but as consumers and brands embrace the ease, convenience, speed and other perks of going digital, we are increasingly susceptible to its dark side: fraud. The enthusiasm...
It’s unquestionable that business leaders and customers loathe fraud. But onerous safeguards that slow down the customer journey are a close runner-up. Companies are under pressure to protect...