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Blog: CX Strategy & Digital Consulting

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Top 4 Artificial Intelligence Trends to Watch in 2021

Customers may have tolerated subpar customer experiences due to COVID impacts last year, but times have changed. They are expecting easier, better, and faster CX in 2021. The most successful brands...

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NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has...

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In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a...

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Another Round of CX Happy Hour: 3 Employee Experience Tips for 2021

In 2020, we can always use another round of happy hour. Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second LinkedIn Live ask me anything, EX for What’s...

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What Financial Services Companies Must Stop Doing In Order To Compete On Customer Experience

The financial services industry has come a long way in terms of customer experience during the past decade, but that doesn't mean there isn't still a lot to accomplish. Banks, credit card...

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3 Ways to Champion Employee Inclusivity from Cisco’s WebexOne

At Cisco's first-ever virtual WebexOne Conference, business leaders, humanitarians, and technology expert teamed up to explore a new future born out of uncertainty, one that champions and...

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3 Ways to Bring Empathy into Your Customer Experience

The crisis brought on by COVID-19 required empathy, lots of it. The brands who succeeded showed they cared for their customers' wellbeing. Lauren Feehrer, president and founder of LoyaltyCraft...

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Navigating the Virtual Patient Journey

With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...

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Returning to the Workplace Starts with Effective Contact Tracing

As the COVID-19 pandemic stretches on, more and more organizations are making contact tracing part of their business resiliency plan. However, business leaders have indicated that mounting an...

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4 Ways to Rethink the Black Friday Customer Experience

In a year of change; Black Friday will likely be no different. It’s difficult to redefine how a holiday event, so typically associated with large crowds and spending, will be affected during...

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