×

Blog: CX Strategy & Digital Consulting

Recent Posts

Three CX Lessons from the Three Lions

Here we are everyone, just a few weeks ago we all had the amazing opportunity to watch one of the greatest World Cups unfold. And despite my Scottish roots, the public couldn’t be any prouder...

Continue Reading...
CX Bright Spots on Display at CX NYC

The recent Forrester 2018 CX NYC highlighted brands that understand what it takes to deliver to exceptional experiences to consumers. Amid digital transformation and the so-called retail apocalypse...

Continue Reading...
5 Ways to Keep Employees Excited About Your Brand

It’s not a secret that engaged employees are the best types of employees. Even fiercely loyal employees, though, need help staying connected to a company brand. Loyal and engaged employees...

Continue Reading...
Stop Calling it a ‘Retail Apocalypse’

Retailers today face an unprecedented rate of change. Many malls are empty, e-commerce is taking a larger share of the pie, and consumers are spending more on experiences than products. Media...

Continue Reading...
CX Success Begins and Ends With the Customer

As you may or may not know, I recently embarked on a new adventure here at TTEC. I am excited for all that comes with learning about a vibrant new culture, embracing new capabilities, and for the...

Continue Reading...
Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce

Let’s face it: Warning people that robots are stealing their jobs grabs far more attention than the truth. While it’s true that some jobs are better suited for automation, the reality...

Continue Reading...
Everyone wins when humans and bots join forces

Every year the latest technology makes our lives faster, more mobile, and a little less human. And the same can be said for business. As the proliferation of channels, data, and innovation make...

Continue Reading...
Missed Connections Are Fatal for B2B Brands, Too

As a consumer, when was the last time you thought to yourself, “this is a B2B brand and so I have lower expectations for a personalized experience?” Most likely never. People don&rsquo...

Continue Reading...
4 Ways to Prepare for Call Spikes and Call Surges

Life is complicated and rarely goes as planned. For customer-facing companies, sudden emergencies like natural disasters or data breaches can trigger waves of consumers looking for help and answers...

Continue Reading...
Customer Experience Lessons From CES 2018

Once a year in Las Vegas the tech world shines brighter than the boulevards and casinos. This year’s 2018 Consumer Electronics Show (CES) showcased the latest innovations from the smartest...

Continue Reading...

Pages