×

Blog: CX Analytics

Recent Posts

Reverse student admissions slump with these 3 breakthrough growth strategies

Though summer is upon us here in the U.S. and most students are out of class, colleges and universities are busy planning for future semesters. The pandemic and other economic factors wreaked havoc...

Continue Reading...
Four Steps to Accelerate Revenue Performance

Increasing revenue is a goal for every organization. Although this is a high priority for business leaders, many organizations lack a systematic approach to building the plan to accelerate revenue...

Continue Reading...
Contact Center Automation: Tools and Trends for the Decade Ahead

As we continue into the new decade, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the...

Continue Reading...
Successful employee experience strategies get these 3 things right

"Profits, revenue and data are excellent indicators of a company’s growth, but they’re not effective in communicating the emotional value and impact the employees have on the...

Continue Reading...
3 new customer expectations that can’t be ignored

Business leaders and customers alike know how we do business has changed, but are we truly acting on it or merely observing? In the second episode of TTEC's "Redefining Value" podcast series, Mary...

Continue Reading...
Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable

Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option. Yet...

Continue Reading...
Study: A Rise in Branchless Banking Exposed CX Weaknesses

Direct or branchless banking should have flourished in an environment where the COVID-19 pandemic accelerated a shift to digital channels, but it’s more complicated than that, according to J...

Continue Reading...
Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics

Most contact center leaders know analytics can unlock insightful clues for improving associate performance, making processes more efficient, and raising customer satisfaction levels. But with so...

Continue Reading...
How to Create a Differentiation: Customer Service vs. Customer Experience

In today’s uncertain economic environment, customer experience and customer service have become critical topics. But while these terms are often used interchangeably, there are crucial...

Continue Reading...
For Federal Government Agencies, A New CX Mandate

Among the many impacts the COVID-19 pandemic has had on government, one of the biggest has been the onslaught of calls, inquiries and requests for information swarming government agencies - unlike...

Continue Reading...

Pages