Blog: CX Analytics
Recent Posts
As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....
If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...
The restaurant industry is undoubtedly facing a lot of challenges. The world may be largely “over” the pandemic, but the economic headwinds it created still loom large –...
Though summer is upon us here in the U.S. and most students are out of class, colleges and universities are busy planning for future semesters. The pandemic and other economic factors wreaked havoc...
Increasing revenue is a goal for every organization. Although this is a high priority for business leaders, many organizations lack a systematic approach to building the plan to accelerate revenue...
"Profits, revenue and data are excellent indicators of a company’s growth, but they’re not effective in communicating the emotional value and impact the employees have on the...
Business leaders and customers alike know how we do business has changed, but are we truly acting on it or merely observing? In the second episode of TTEC's "Redefining Value" podcast series, Mary...
Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option. Yet...
Direct or branchless banking should have flourished in an environment where the COVID-19 pandemic accelerated a shift to digital channels, but it’s more complicated than that, according to J...
Most contact center leaders know analytics can unlock insightful clues for improving associate performance, making processes more efficient, and raising customer satisfaction levels. But with so...