Blog: Automation and AI
Recent Posts
AI is a job killer with sights set squarely on the most vulnerable, hourly paid workers. This myth is hard to debunk. Many believe it with fierce conviction. Use artificial intelligence to...
AI is revolutionizing customer service across all industries, but few are feeling its impact as strongly as retail.Global spending on AI is expected to reach $154 billion this year, up 27% from...
ChatGPT unleashed AI to the masses. Though artificial intelligence and machine learning are not new, in the last few months generative AI like ChatGPT and others moved out of the IT lab and onto...
With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...
Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...
Whether they’re on the road for work or pleasure, travelers expect their experience to be easy, digital, and tailored to their individual preferences – from the time they book their...
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...
You’ve invested in best-in-class automation tools but they’re not delivering the results or ROI you were expecting. Sound familiar? It’s frustrating to watch customers (and money)...
As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...
As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....