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Blog: Customer Care

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TTEC’s Most Popular CX Content of 2020

We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognizing the new-normal; it was time...

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In a Crowded Healthcare Industry, Stand Out with Stellar Patient Experience

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a...

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3 Ways to Bring Empathy into Your Customer Experience

The crisis brought on by COVID-19 required empathy, lots of it. The brands who succeeded showed they cared for their customers' wellbeing. Lauren Feehrer, president and founder of LoyaltyCraft...

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In the Race to Deliver a COVID-19 Vaccine, Don’t Overlook Customer Experience

As pharmaceutical companies move closer to developing a COVID-19 vaccine, there are massive logistical challenges in distributing, administering, and monitoring them. Organizations are moving...

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Navigating the Virtual Patient Journey

With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...

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Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...

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Mobile Commerce Projected to Represent 54% of Online Transactions by 2021

What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be prepared? Bill Bloom, founder and CEO of the mobile market...

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Stronger, Smarter: 3 CX Essentials to Thrive in 2021

As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it...

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AI and Data Top CX Trends in Forrester Predictions

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts described a future where people and technology work together to bring out their best capabilities. In particular,...

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COVID-19 Disrupted Customer Loyalty and Brand Loyalty. Here’s How to Rebuild.

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing...

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