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Blog: Consulting

Recent Posts

Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in...

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Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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All the customer experience trends you need to know for 2023

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

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Is a CX reckoning coming? 3 signs that point to ‘yes’

This article originally appeared on 1to1 Media:Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...

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Digital-first a top CX trend for healthcare

As January ushers in the Year of the Rabbit, astrology enthusiasts are abuzz with positivity, using words like “prosperity” and “partnerships” to describe what the new year...

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Digital engagement and employee experience are brands’ top priorities for 2023

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to...

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New Year’s resolution healthcare won’t regret: CX/EX investment

Let’s face it, annual budget planning can be a challenge for many businesses whose expectations for growth in revenue and margin are high. The medical supply industry is no different.While...

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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Data offers glimpses into the future that can help restaurants today

The restaurant industry is undoubtedly facing a lot of challenges. The world may be largely “over” the pandemic, but the economic headwinds it created still loom large –...

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Feeling lost on the road to CX transformation? Look to your North Star

For centuries, explorers have used the North Star for navigation into unknown lands and open seas, due to its unwavering position in our sky. Leveraging this fixed and unchanging light in the night...

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