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Blog: Consulting

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Bringing the Amazon Experience to the Financial Ecosystem

Companies everywhere hold up Amazon as the pinnacle of digital strategy. This is largely due to Amazon’s recognition of its customers’ evolving behaviors and its success in meeting...

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An Eye on Healthcare’s Loyalty Future

The Congressional Budget Office estimates that 26 million more people will be insured by 2017 under the Affordable Care Act. As millions of new consumers shop for health insurance, the pressure is...

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Four Strategies to Jumpstart Your Employee Engagement Efforts

Employees who are committed to creating value for their employers give these companies a clear advantage over competitors, however few employees are actually engaged in their jobs. Worldwide, only...

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Extreme Honesty: Five Keys to Growing Your Business

The word “transparent” has quickly become a part of business vocabulary. Evidence suggests that the market gives a higher value to firms that are up front with investors, and customers...

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Prepare for the Future of Frictionless Customer Experience

Customers are gaining more control over the brands they do business with every day. To meet evolving consumer needs, brands are trying to remove as much friction as possible from customer...

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MWC Wrap-Up: Connected Customers Need Connected Customer Strategies

As always, the 2015 Mobile World Congress was full of new gadgets and eye-popping technology innovations from leaders in the communications space. Though initially exciting, many of these...

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Three Reasons Why Healthcare Price Transparency May Not Work

During my recent panel discussion at the World Healthcare Congress, we had an interesting discussion about the implications of price transparency. Today’s healthcare pricing is totally...

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Apprentice, Professional, Mentor, Visionary: Are These Four Classic Career Stages Still Relevant Today?

I’ve been at rogenSi, a part of TTEC’s Consulting division, for over a decade, but I still recall my first day at work in a new role in other organizations I joined over the course of...

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Breaking Up Is Hard to Do: Three Ways to Make Returns Painless for the Customer and the Company

A major component of the retail customer journey is returns. Customers invariably decide to return products that aren’t the right size, the right color, the right type, or the item simply...

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A Customer-Centric Approach to Addressing the Competitive Forces Shaping Mexican Telecom

Last September, this blog post outlined how deregulation in Mexico’s telecommunications market would fundamentally change the customer experience. These changes include how the entrance of...

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TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019
Company marks fifth year in the Top 10 of the annual list which recognizes companies for hiring remote workers
TTEC Delivers Holiday Cheer for 244 Families, Donates to Denver Students
Company Hosts Annual Spirit of the Season Event for University Prep, Announces Local Community Foundation Grant Awards
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