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Blog: Multichannel

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A Wireless Provider Proves that a Multichannel Mix is the Right Mix

A multichannel sales model lets customers be served the way they want to be served. And, a multichannel approach – using a mix of sales force expansion to reach different sizes of customers,...

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This July 4th, Don’t Forget to Celebrate Customer Independence

Barbeques, apple pies, parades, baseball, and firework shows are probably among the ways you will likely celebrate the 4th of July this week, but how will you celebrate customer independence? Today...

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Customer Experience Leaders Share Challenges at Call Center Week

Last week's Call Center Week event brought together more than 1,000 practitioners, technology providers, and other customer experience experts to discuss the latest trends in customer...

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Delivering Exceptional Customer Service via the Cloud

As we look ahead to the Cisco Live! event in Orlando next week, it leads me to consider how our partnership with Cisco® has evolved over the past 20+ years. Over this time, we have worked...

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From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant

When it comes to determining the difference between a smart contact center and a genius one, the distinction is simple—intelligent contact centers use customer data to make their brands...

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Near Field Communication Technology: Fast, Fun Customer Interactions

As companies are looking for ways to make doing business easier and more convenient for consumers, their focus often turns to connecting with customers through their ever-present mobile devices,...

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Google Glass: Transforming the Customer Experience

In TeleTech’s blog series on technologies that are transforming the customer experience, we explore wearable computers.TeleTech released an infographic last week illustrating a timeline of...

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Milestones in Modern Customer Experience

From the first telephone to Google Wallet, technology has rapidly transformed the way people interact. This infographic takes a closer look at some of the innovations that have revolutionized the...

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The Phone is Dead: Long Live the Customer Interaction Center of the Future

Consumers expect an integrated experience across every available communication channel, and multichannel service is becoming increasingly important to companies. TTEC CMO, Mark Grindeland, explains...

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Three Key Steps to Get Ahead of Customer Expectations

Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...

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