Blog: Omnichannel Orchestration
Recent Posts
Companies have the opportunity to leverage their contact centers to truly address customer needs – even predict and anticipate them – and those that do will optimize customer experience...
A growing number of companies are experiencing the benefit of online chat for customer service and sales as a powerful, cost-effective engagement platform. However, the key for effective chat is to...
As 2015 approaches, it’s time to look ahead to the coming predictions and trends that will help shape companies’ customer experiences and give them a leg up over the competition. I...
The financial services industry is undergoing massive disruption. The onslaught of industry regulations, changes in consumer behavior and demographics, and the emergence of new market entrants such...
Interacting with your customers through multiple channels is no longer enough. To stand out, companies must provide a seamless customer experience across devices and channels. Many businesses are...
New telecommunications laws recently passed by Congress in Mexico open up competition among carriers and are expected to offer multiple benefits to consumers. Within 60 days of the new laws taking...
Innovation lives at the heart of every industry. Each sector must constantly re-evaluate and refresh its approach if it is to provide consistent customer experiences that continuously satisfy and...
Digital marketing is a lot like the movie Groundhog Day. In that 1993 comedy, TV weatherman Phil Connors (Bill Murray) re-lives the same day over and over, constantly testing and refining new...
It’s proven that contact center outsourcing can provide immediate and long-lasting productivity and business benefits. But before entering into an agreement, it’s important for...
For years, marketers have romanticized the notion of an omnichannel experience. Yet, while many talk about breaking down the departmental silos that stall progress, few have successfully...