Blog: Humanify@home
Recent Posts
We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need...
Many experts say, “Looking for a job is a full-time job.” It takes time, effort, and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking...
Work environments are changing rapidly as companies race to set up virtual operations and ensure employees are ready to perform. Contact center associates are no exception. Companies need a fast...
New technologies combine with traditional contact centers to manage the three crises government agencies must face: COVID-19, record-breaking unemployment filings, and confusion around the CARES...
Learn more about how governments can manage in times of crisis from TTEC's on-demand webinar,"Handling Surge in Citizen Outreach" The novel COVID-19 virus has exposed the fragility of...
No one has been left untouched by COVID-19. The test we’ve been faced with is unimaginable. Regardless of how well prepared we have been with contingency plans built out of past catastrophes ...
As millions face office closures in the face of COVID-19, associates in the contact center space, many for the first time, are now in a work from home environment. Health and safety needs to be a...
Work-from-home options are becoming the norm as companies manage through social distancing concerns while sustaining business continuity. The contact center industry is no different. Large...
As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly. To help prepare...
Try as we might to plan for the unexpected, it is doubtful that any organization planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses...