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Blog: Humanify@home

Recent Posts

Elevate the Member Experience While Saving Millions—Yes It Can Be Done

Healthcare contact center agents are at the frontline of the member and patient experience by providing crucial support and information. Lack of systems integration, outdated software, inflexible...

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AI-Enabled Remote Training is the New Normal for Auto Company

Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in the U.S. is expected to grow by $421.6...

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3 Must-Have Factors for Successful Long Term Remote Workforce Management

Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator...

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TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need...

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5 Tips for Avoiding Work-from-Home Scams (and how to land a legit remote job)

Many experts say, “Looking for a job is a full-time job.” It takes time, effort, and patience to find the right fit. Perfecting your resume, combing the web for job openings, networking...

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5 Tried-and-True Training Tips for Work from Home Contact Center Agents

Work environments are changing rapidly as companies race to set up virtual operations and ensure employees are ready to perform. Contact center associates are no exception. Companies need a fast...

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How to Manage Call Volumes and Connect Communities in a Crisis Driven World

New technologies combine with traditional contact centers to manage the three crises government agencies must face: COVID-19, record-breaking unemployment filings, and confusion around the CARES...

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3 Best Practices in Citizen Experience for Government Agencies During Coronavirus

Learn more about how governments can manage in times of crisis from TTEC's on-demand webinar,"Handling Surge in Citizen Outreach" The novel COVID-19 virus has exposed the fragility of...

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Thank You TTEC

No one has been left untouched by COVID-19. The test we’ve been faced with is unimaginable. Regardless of how well prepared we have been with contingency plans built out of past catastrophes ...

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Tech Tips for Work-From-Home Contact Center Workers

As millions face office closures in the face of COVID-19, associates in the contact center space, many for the first time, are now in a work from home environment. Health and safety needs to be a...

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