Blog: Humanify@home
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Learn more about how governments can manage in times of crisis in the April 9 TTEC webinar,"Handling Surge in Citizen Outreach" The novel COVID-19 virus has exposed the fragility of...
No one has been left untouched by COVID-19. The test we’ve been faced with is unimaginable. Regardless of how well prepared we have been with contingency plans built out of past catastrophes ...
As millions face office closures in the face of COVID-19, associates in the contact center space, many for the first time, are now in a work from home environment. Health and safety needs to be a...
Work-from-home options are becoming the norm as companies manage through social distancing concerns while sustaining business continuity. The contact center industry is no different. Large...
As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly. To help prepare...
Try as we might to plan for the unexpected, it is doubtful that any organization planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses...
The financial services industry is working hard to digitize customer services. But by focusing more on services that reduce costs rather than improve customer experiences, many banking institutions...
We live in an exciting time where innovation and disruption happen at the pace of our customers, at the pace of data. In an era of AI and amazing technology gains, one simple fact remains—we...
Last year, online sales hit a new record on Cyber Monday when sales reached $3.45 billion, a 12.1 percent increase over the previous year, according to Adobe Digital Insights. Online sales are...