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Blog: Humanify@home

Recent Posts

14 Productivity and Engagement Tips for Remote Contact Center Workers

Work-from-home options are becoming the norm as companies manage through social distancing concerns while sustaining business continuity. The contact center industry is no different. Large...

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Remote CX Workforce: A Primer for the Move

As COVID-19 spreads and impacts work around the globe, work-from-home options become more enticing to keep contact center business continuity customer operations running smoothly. To help prepare...

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When the Unexpected Happens, Lean Into Resilience

Try as we might to plan for the unexpected, it is doubtful that any organization planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses...

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Digital Banking Needs a Human Touch

The financial services industry is working hard to digitize customer services. But by focusing more on services that reduce costs rather than improve customer experiences, many banking institutions...

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Introducing Humanify™ Insights Platform

We live in an exciting time where innovation and disruption happen at the pace of our customers, at the pace of data. In an era of AI and amazing technology gains, one simple fact remains—we...

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At-home Employees Are the Future of Retail

Last year, online sales hit a new record on Cyber Monday when sales reached $3.45 billion, a 12.1 percent increase over the previous year, according to Adobe Digital Insights. Online sales are...

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