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Blog: Data & Analytics

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Answer Why Questions in the Contact Center to Improve Operations

There is an evolution happening within the contact center. Companies are moving away from simply handling volume efficiently and are beginning to answer the most important question: “Why are...

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Starting Your Big Data Journey Begins With a Lab

Big Data is everywhere. Although the jury may still be out on the ROI of Big Data initiatives, one thing is clear: Big Data has the potential to add a lot of value in almost all areas across the...

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Driving Into a (Possibly) Driverless Future

Imagine a future where you can summon a driverless car through an app to whisk you to your destination. There’s no need to worry about maintaining a car or even parking it because that&rsquo...

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Six Disruptive Technologies That Will Ignite the Customer Experience in 2016

In the ever-evolving customer experience landscape, technology is poised to be the primary source of disruption in 2016.To quote Altimeter Group Principal Brian Solis, “Disruption is not...

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The Retention Race: Three Ways to Redefine the Member Onboarding Experience

Open enrollment is almost over. As consumers sign up with healthcare plans as new members, it’s the perfect opportunity for payers to make them feel welcomed, empowered, and supported.Here...

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Three Technology Trends for Customer Experience Leaders

The explosion of technology and tools aimed at the customer experience gives companies innumerable opportunities to better engage consumers and drive customer loyalty. In fact, 89 percent of...

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Navigating the Future Retail Customer Journey

On the path to success, it’s often hard for companies to find their footing. Retailers must travel an especially rough road as they race to keep pace with technological innovation. Because...

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Three Ways to Put the “Custom” in the Customer Journey

No one wants to feel like a number. We are distinct individuals, special and one-of-a-kind, with unique needs and wants. Whether you call it “Cult of Individualism,” “Special...

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Three Tech Trends That Will Impact Customer Experience in 2016

By now, most business leaders are aware that customer experience matters, and that success will be defined by the ability to exceed customer expectations. In fact, Gartner reports that 89 percent...

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For Telecoms, These Three Automation Benefits Mean a Better Customer Experience

Despite its nostalgic undertones, the term “traditional” used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the...

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TTEC Achieves Leader Position in Everest Group's PEAK Matrix™ for Contact Center Outsourcing Service Providers
TTEC Schedules Second Quarter 2018 Earnings Release and Webcast of Investor Conference Call
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