TTEC achieves 'Champion' rating in Frost IQ: Matrix

Download your copy of the Frost & Sullivan Australian Contact Centre Outsourcing Market Report below.


The Frost IQ (Industry Quotient) report is a Buyer’s Guide that aims to provide critical insights on the Australian contact centre outsourcing market.

The Frost IQ Matrix is used to develop a balanced assessment of the leading industry participants. The matrix comprises a mix of quantitative and qualitative evaluations of the top 12 vendors in the Australian contact centre outsourcing market and categorises them into four quadrants - Challengers, Champions, Explorers, and Defenders. TTEC achieved a ‘Champion’ rating.

What’s in the report?

The report, featuring TTEC, provides an in-depth look at the Australian contact centre outsourcing market and industry trends including;

  • Market size and forecast
  • Competitive landscape
  • Market assessment

To download your copy of the Frost IQ: Australian Contact Centre Outsourcing Market, please fill out the form below.




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9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

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