High water mark for healthcare
When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
High water mark for healthcare
When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
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New CMS rule elevates telesales as a viable broker alternative
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Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
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2024 Enrollment Season: Another year of stellar conversion with improved attrition
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eNPS at healthcare contact center jumps 21% with interactive AI training bots
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Voice enhancement lifts NPS 9% for major health group
AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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Makeover of health plan’s knowledgebase sends engagement and accuracy soaring
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Expert flexibility
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AI-human blend holds great promise for healthcare CX in 2024
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Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
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