Resources

CCW market study on the state of contact center technology, featuring TTEC

The Metaverse and digital sneakers: Looking at six years of VR/AR experiences

Retain 2.0

How to keep your best employees (even if they refuse to return to the office)

Innovative electric vehicles need innovative customer support

Innovate, engage, retain CX excellence

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Brick-and-mortar 2.0: What's next for retail stores

Customer Experience Trends

4 ways a CX partner gives financial firms an edge over competitors

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

New hire training redesign transforms member experience and saves millions in costs

Insurance CX Trends: The 2022 Edition

3 ways retailers are adapting to higher customer expectations

Healthcare CX Trends: The 2022 Edition

Contact Center Automation: Tools and Trends for the Decade Ahead