Resources

Become Pitch Perfect with Speech Analytics

Learning Needs Analysis Transforms Leadership Development

Contact Center Leaders: Look Back to Look Forward

CX Experts Share Chatbot Mistakes (and Remedies)

Real Time Speech Analytics to Power Voice of the Customer Insights

6 Quick Tips to Prevent Customers from Saying “Agent” on Repeat

Reform Your IVR for a Better CX Future

How to Rethink the Donor Experience

3 Steps to Inside-Out AI

Why Employee Happiness is Good for Business

3 Strategies for Avoiding Bot Failures in Your Contact Center

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences

Trend Watch 2019: Make that Retail Transformation Count

B2B Sellers: Don’t Fall for the B2C Imitation Trap

The Bots Are Coming (to Assist)

How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots