Customer experience rankings fell for the third straight year and hit an all-time low in 2024 – so there’s plenty of room for improvement as brands head look to 2025. Here’s what CX market watchers and analysts are predicting for the year ahead.
2025 CX forecast: Key trends experts are tracking
Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2025
More insights from TTEC
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At NRF, the future of retail runs on data and insights
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Let’s Talk AI: Up close with Google Cloud AI and TTEC
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Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
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Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
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Calm, cool, and coordinated: Healthcare’s next iteration
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How iGaming companies parlay strategy to build growth, mitigate fraud risk
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Banking, financial services can’t be loyalty laggards in 2025
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Hopes for healthcare CX in 2025: Why I defy the cynics
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CX trends 2025: 3 ways AI will transform retail experiences
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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AI and analytics fuel brands' push for personalized customer journeys in 2025
Easy, efficient, and convenient interactions set to take center stage
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