Customer experience rankings fell for the third straight year and hit an all-time low in 2024 – so there’s plenty of room for improvement as brands head look to 2025. Here’s what CX market watchers and analysts are predicting for the year ahead.
2025 CX forecast: Key trends experts are tracking
Smarter AI insights, better CX
This report explores how brands are using AI to listen to 100% of conversations across channels and combining those insights with human expertise to elevate CX, reduce churn, and unlock new revenue streams.
Smarter AI insights, better CX
More insights from TTEC
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Healthcare payer saves cost, streamlines certification of licensed associates
AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
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Navigating uncertainty: Why automotive brands must amplify customer care
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Want stability in an uncertain economy? Focus on CX
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Webinar recap: AI insights redefine CSAT
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AI Masterclass: Move the needle on CSAT with CX insights magic
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Smarter AI insights, better CX
Reimagine quality with a data-driven, expert-led strategy
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Retail’s untapped CX advantage: Transform returns experiences
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TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
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The new revenue generation power duo: AI and CX
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Voice automation slashes cost per contact 50%
AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
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The many faces of fraud: This is no game
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