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LinkedIn Live: Why retail CX strategies fail—and what winners do differently. Wed, Oct 1, 2025 at 12:00 PM Eastern

2025 CX forecast: Key trends experts are tracking

Woman smiling, holding a coffee in one hand and a smartphone in the other

Customer experience rankings fell for the third straight year and hit an all-time low in 2024 – so there’s plenty of room for improvement as brands head look to 2025. Here’s what CX market watchers and analysts are predicting for the year ahead. 

Infographic with statistics about CX trends