Customer experience rankings fell for the third straight year and hit an all-time low in 2024 – so there’s plenty of room for improvement as brands head look to 2025. Here’s what CX market watchers and analysts are predicting for the year ahead.
2025 CX forecast: Key trends experts are tracking
Smarter AI insights, better CX
This report explores how brands are using AI to listen to 100% of conversations across channels and combining those insights with human expertise to elevate CX, reduce churn, and unlock new revenue streams.
Smarter AI insights, better CX
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