Customer experience rankings fell for the third straight year and hit an all-time low in 2024 – so there’s plenty of room for improvement as brands head look to 2025. Here’s what CX market watchers and analysts are predicting for the year ahead.
2025 CX forecast: Key trends experts are tracking
Smarter AI insights, better CX
This report explores how brands are using AI to listen to 100% of conversations across channels and combining those insights with human expertise to elevate CX, reduce churn, and unlock new revenue streams.
Smarter AI insights, better CX
More insights from TTEC
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Robust email automation cuts AHT 10% for major healthcare payer
Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
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How insurance firms can keep customers close in tumultuous times
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TTEC ADDI
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Generation AI: Henry and TTEC Let Me Know
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Put CX in your cart: Why outsourcing is a smart buy for retailers
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Fast. Forward. How banks, finserv can thrive during the Big Uneasy
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RapidResponse CX
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Healthcare payer saves cost, streamlines certification of licensed associates
AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
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Navigating uncertainty: Why automotive brands must amplify customer care
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Want stability in an uncertain economy? Focus on CX
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Webinar recap: AI insights redefine CSAT
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AI Masterclass: Move the needle on CSAT with CX insights magic
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