Cara Rosner, Managing Editor Resources

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AI gets real: What sales teams need to win in 2026

AI’s novelty is wearing off in the sales world.

TTEC poll: Employee engagement remains top CX priority, but digital gains ground

CX Trends 2026: The future of customer experience is agile and agentic

Webinar recap: AI transforms translation into real-time connection

AI emerges as the go-to holiday shopping necessity

The future of retail CX lies in connection, not just technology

Returns don’t have to be painful: 3 RMA fixes that work

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