TTEC has been honored with seven 2026 Stevie® Awards, celebrating our innovation in AI-enabled training, advanced hiring, complex enterprise sales, and global customer experience (CX) delivery.
The awards were given out during the 20th annual Stevie Awards for Sales and Customer Experience March 6 in New York City. The awards recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
“These awards reflect the power of combining innovative AI solutions with exceptional people and validate the strategy we’ve built at TTEC — pairing intelligent technology with human expertise to deliver measurable outcomes,” said TTEC President John Abou. “As enterprises navigate AI transformation, we are helping them move beyond experimentation to real performance at scale.”
Smarter training delivers faster readiness
Our Learning Wizard Suite earned a Gold award for Customer Service or Call Center Training Practice of the Year.
TTEC’s Learning Wizard Suite is an AI-powered solution designed to transform curriculum design from a manual, resource-heavy process into an optimized, data-driven system. It uses a proprietary blend of advanced AI algorithms and learning science to create training programs that are faster to develop and more effective for learners.
The suite has three core components: a Coaching Wizard that identifies the specific, coachable behaviors and skills needed to drive a company’s key performance indicators; a h as Net Promoter Score or handle time; a Discovery Wizard that uses the Coaching Wizard’s output to create a learning blueprint and outline the ideal curriculum structure and instructional methods; and a Curriculum Wizard that builds the end-to-end learning journey, providing granular structures and producing over 15 types of assets.
The solution has produced:
- 4x–8x efficiency gains across design workflows in 15+ client programs
- 60% reduction in time to proficiency for instructional designers
- 5 percentage point average improvement in design quality across 15+ client programs
At one specific client, it boosted sales metrics 171%, improved learner sentiment 34%, and increased knowledge assessment scores nearly 13%.
AI helps transform hiring
TTEC’s SmartHire solution earned a Bronze award for Best Use of AI Integration in Contact Centers.
SmartHire is an end-to-end AI-driven candidate selection workflow that manages the entire talent acquisition process. It begins by evaluating resumes against job requirements and assigning a match score, then screens candidates for key criteria like location or credentials. Qualified applicants watch a realistic job preview filmed in a TTEC contact center and complete standardized assessments.
Candidates who pass can schedule a conversation with Sam, TTEC’s voice AI recruiter, who conducts interviews 24/7 in multiple languages and accents. Sam generates searchable transcripts, surfaces insights and trends, and can even flag potential fraud signals. Promising candidates are then connected with a live recruiter.
In its first 2.5 months, SmartHire evaluated 6,513 candidates and saved 1,964 recruiter hours. After interacting with Sam, 71% of candidates said they were more excited about the role.
Global wins celebrate excellence across teams
This year, our award-winning work spanned the globe, including our teams in Greece and Poland.
TTEC earned a Silver award for Best Use of Thought Leadership in Complex Sales for Complexity at Scale: The ‘TTEC Animal Kingdom’ Approach to Future-Proofing Global Revenue. This program equips sales teams to navigate sophisticated, multi-market enterprise environments while building resilient, diversified revenue streams.
In addition, several TTEC employees based in Poland were recognized for their individual achievements. Batuhan Yorgancilar earned a Gold award as Rising Star in Sales (Under 30); Natalia Wozniak earned a Gold award for Sales Representative of the Year – All Other Industries; and Oksana Honchar received a Bronze award for Rising Star in Sales (Under 30).
TTEC Greece received a Bronze award for Achievement in Global Customer Service Excellence for its scalable multilingual CX delivery model that enables brands to serve customers seamlessly across markets and languages.
