Welcome to
TTEC Poland

Located in one of Central Europe’s most established business and technology hubs, TTEC Poland delivers scalable, cost-effective CX solutions within a highly educated, multilingual talent market. Across our locations, teams bring deep expertise in customer support, lead generation, and revenue acceleration, helping clients drive pipeline growth, expand accounts, and deliver measurable business impact.

As a strategic gateway to European markets, Poland provides the ideal foundation for multilingual operations supporting customers across EMEA. With strong infrastructure, a thriving business ecosystem, and access to top-tier talent, TTEC Poland enables brands to scale customer experience and revenue generation with confidence.

Krakow Site

Krakow serves as the core of our delivery operations, supporting complex, multilingual CX programs at scale. This location supports business development, client collaboration, and market expansion.

Warsaw Site

Warsaw strengthens our strategic and commercial presence, connecting clients with regional expertise and enabling closer alignment with European markets. A location tha supports business development, client collaboration, and market expansion.

At a Glance

TTEC opened its first Poland location on 2020

Total seats:
350+

Multilingual delivery across EMEA

Awarded 30+ Awards since 2022, including multiple prestigious Stevie Awards for Sales

Access to a highly educated, tech-savvy talent pool

Strategically located sites offering strong infrastructure, connectivity, and proximity to major European markets.

We're a certified
Great Place to Work® in Poland

What makes a great place to work? Is it the shared purpose, the people, the growth… the fun? We believe in fostering a work environment where everyone belongs and has the tools, resources, and opportunities to do their best work, and we’re honored to earn this through the voices of our employees.

Learn more about this recognition

Proven elite performance

4 Stevie® Award wins at the 20th annual ceremony

TTEC Poland

Best Use of Thought Leadership in Complex Sales

The "TTEC Animal Kingdom" Approach to Future-Proofing Global Revenue

Batuhan Yorgancilar

Operations Manager

Rising Star in Sales

Highly Recognized Incubator Manager

Natalia Woznia

Pod Lead

Gold Sales Representative of the Year

Sustained Excellence, Peak Achievement and Commitment to Team Success

Oksana Honchar

Senior Operations Manager

Bronze Rising Star in Sale

Excellent Execution Secured Significant Team Growth and Countless Recognitions

Leading the industry, not following it
32 awards since 2022

Gold at the 2025 Türkiye Customer Experience Awards for Best Customer Service

Silver at the 2025 Türkiye Customer Experience Awards for Best Customer Centric Culture

Keneth Umlauf named an Inspiring Leader in 2024 at The Inspiring Workplaces Group

Gold for Outsourced Contact Centre of the Year at the 2024 ECCCS Awards

Silver for Most Effective Sales Approach at the 2024 ECCS Awards

Silver for Best Employee Experience (Outsourcer) at the 2024 ECCS Awards

Highly commended for Most Effective Learning & Development Programme at the 2024 ECCS Awards

Recognized by the OnCon Icon Top 100 Awards as one of the Top 10 Operations Teams of the Year

Gold at the Türkiye Customer Experience Awards in Istanbul for Best Employee-Driven CX

TTEC Poland Wins Three Awards at Inspiring Workplaces Ceremony

2 Golds at the Gulf Customer Experience Awards

Keneth Umlauf - 2024 winner 'Sales Director of the Year' at the 18th annual Stevie® Awards for Sales & Customer Service.

Gold Stevie® Award for thought leadership driven by innovations in AI-enhanced customer experience

We Excel At

We help your organization uncover demand, accelerate pipeline velocity, and convert every interaction into revenue-driving outcomes.

We understand the realities of each industry and adapt our technology, AI, and operational models to fit the specific challenges, regulations, and growth dynamics of your market.

World-class contact center operations, talent, AI-enabled engagement, and omnichannel orchestration that elevate customer satisfaction and operational performance.

Every service conversation becomes an opportunity when training, tools, and technology align to convert support moments into growth.

From data-driven lead discovery and qualification to multichannel outreach and conversion, we help you build strong pipelines and win the buyers who matter.

Smart back-office integration and expert tech support ensure smooth operations, faster resolutions, and better experiences for customers and employees alike.

We provide support in Arabic, Croatian, Czech, Dutch, English, French, German, Greek, Italian, Japanese, Mandarin, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

We Excel At

Revenue Generation

Industry Expertise & Purpose-Built Technology

CX Outsourcing & Contact Center Services

Service-to-Sales & Revenue Expansion

Customer Acquisition & Growth

Back Office & Technology Support

20 Languages. One Revenue Engine.

We help your organization uncover demand, accelerate pipeline velocity, and convert every interaction into revenue-driving outcomes.

We understand the realities of each industry and adapt our technology, AI, and operational models to fit the specific challenges, regulations, and growth dynamics of your market.

World-class contact center operations, talent, AI-enabled engagement, and omnichannel orchestration that elevate customer satisfaction and operational performance.

Every service conversation becomes an opportunity, training, tools, and technology align to convert support moments into growth.

From data-driven lead discovery and qualification to multichannel outreach and conversion, we help you build strong pipelines and win the buyers who matter.

Smart back-office integration and expert tech support ensure smooth operations, faster resolutions, and better experiences for customers and employees alike.

Proof not promises

$1.5B

in revenue

Wireless sales see 91% more upgrades, 58% of deals closed in one call, and a 45% lift to the tune of $1.5B.

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349%

ROI

A unified associate experience drives 349% ROI for a major health system, saving 90 seconds per interaction and unlocking $18.7M in projected benefits.

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18K+

new sales a month

Customized coaching helps telecom giant transform care channels into revenue engines, delivering 18,000 new sales a month and turning service into your top sales channel.

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At TTEC Poland, impact starts with a single interaction.

We deliver multilingual CX, lead generation, and revenue acceleration services across 20 languages, enabling brands to scale seamlessly across EMEA markets with cultural fluency and commercial precision.

What begins as a conversation evolves into momentum, with loyalty strengthened, revenue unlocked and trust earned. Our teams orchestrate the full customer journey with purpose, connecting insight, technology, and human instinct to move businesses forward.