Cara Rosner, Managing Editor Resources

Impact and Sustainability Report highlights TTEC’s commitment to investing in communities, employees

Service to sales has entered the new AI era

The right AI tools are key to B2B sales success

NRF 2024: For retailers, AI moves from hype to the real world

Retail brands are embracing the benefits of AI and grappling with its challenges.

Brands name employee engagement as top CX priority for 2024

A fast-evolving CX landscape reveals opportunities and challenges for brands

At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends

CX Trends: In 2024, it’s time to look at the bigger picture

Celebrating our customer experience champions this Customer Service Week

How are brands using AI to improve customer experience?

Technology is helping meet customer expectations better and faster

Want to jump-start revenue development? You need a real partner

Changing the CX game: TTEC celebrates 40 years of innovation around customers

Retailers look to the future, and see opportunities

NRF event showcases optimism amid uncertainty

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