January 24, 2024 Customer Strategist NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges. Retail and eCommerce
November 22, 2023 Customer Strategist A fast-evolving CX landscape reveals opportunities and challenges for brands At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers
February 24, 2023 Customer Strategist Industry Insights Retailers look to the future, and see opportunities NRF event showcases optimism amid uncertainty Retail and eCommerce
February 2, 2023 Blog Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty Retail and eCommerce
January 25, 2023 Blog Travel CX trends: Put the info travelers need at their fingertips (and fast!) Travel and Hospitality
