Cara Rosner, Managing Editor Resources

2025 CX Trends: 5 ways customer experience ushers in a new era

CX Trends: In 2025, AI and insights become truly transformative

Pave the way to great tolling CX with the right people and technology

Cut through the AI noise by focusing on the “who”

Improve CX and drive ROI with a roles-based strategy

Avelo Airlines embraces automation to help customer journeys take off smoothly

Fast-growing airline strives to keep CX at the forefront

Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?

Short-staffed for the summer travel surge? It’s AI and CX to the rescue

Wearable AI tech gives Tractor Supply employees instant answers

With new tool, employees gain “an expert in their ear” to help customers faster

TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

Impact and Sustainability Report highlights TTEC’s commitment to investing in communities, employees

Service to sales has entered the new AI era

The right AI tools are key to B2B sales success

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