Cara Rosner, Managing Editor Resources

Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?

Short-staffed for the summer travel surge? It’s AI and CX to the rescue

Wearable AI tech gives Tractor Supply employees instant answers

With new tool, employees gain “an expert in their ear” to help customers faster

TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution

Impact and Sustainability Report highlights TTEC’s commitment to investing in communities, employees

Service to sales has entered the new AI era

The right AI tools are key to B2B sales success

NRF 2024: For retailers, AI moves from hype to the real world

Retail brands are embracing the benefits of AI and grappling with its challenges.

Brands name employee engagement as top CX priority for 2024

A fast-evolving CX landscape reveals opportunities and challenges for brands

At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends

CX Trends: In 2024, it’s time to look at the bigger picture

Celebrating our customer experience champions this Customer Service Week

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