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Customer Strategist Journal
How to approach voice channel optimization in a digital-first world
White Paper
Payers
Open enrollment triumphs light path to record-breaking results
Changing the CX game: TTEC celebrates 40 years of innovation around customers
Retail and eCommerce
Fun, fans, and customer focus disrupt luxury retail
Gaming
4 signs your brand needs a partner to help level-up player experience
Sales team falling short? Ditch these old-school team building methods
Government and Public Sector
4 ways to create a winning customer journey for tolling and transportation
Providers
Teladoc Health Q&A: How one side of the CX coin shines the other
Retailers look to the future, and see opportunities
It’s time to embrace wage increases and efficiencies (your customers will thank you for it)
Blog
Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy
Client Story
Robust CX strategy enables healthcare company to roadmap for growth
Flexible sales support generates 8x ROI during seasonal volume surge
Trust & Safety
3 trust and safety pitfalls that can spell ‘game over’ for your brand
Webinar / Event
What to Expect in CX in 2023
Media
Level-up your player experience by understanding gamers’ motivations