Unified Agent Desktop
Manage all interactions, including phone calls, chat, email, video, social media, and SMS/text messaging, from a single associate software interface.
Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can meet customer expectations by delivering a digital customer experience as innovative as their brand.
Humanify® Connect is an enterprise-class, highly scalable, all-in-one cloud solution natively designed for digital interactions. Its advanced features make it easy to use, simplify deployment, and give companies the agility to grow their customer service experience as quickly as their business.
All-in-one associate desktop
Manage all interaction types, including voice / phone calls, web chat and live chat, email, video, social media, and SMS / text messaging, from a single associate software interface.
Dynamic Omnichannel Routing
Our contact center solution includes real-time agent and skill-based intelligent routing across communication channels to create seamless experiences.
IVR and AI/Automation reduce cost and improve efficiency by directing routine customer interactions to more cost-effective, but still personalized, self-service applications.
Supercharge your contact center
Leverage customer journey orchestration and our Customer Insights Platform to enable deeper customer data insights for greater personalized experiences and business impact.
A single view of the customer,
from a single associate desktop
Our interface includes controls on a single, intuitive desktop to manage allinteraction types, including voice, chat, email, video, social, and SMS. Our contact center platform also includes customer journey orchestration, cross-channel interaction history, real-time personal metrics, and proactive and internal chat.
Campaign operator dashboard
Call progress analysis
Transfer within channels
Transfer across channels
Virtual queue callback
Charts and graphs
Customizable report creation
Surveys after each contact
All-in-one home page (agent, supervisor)
Advanced scorecards and grading
Interactions bound together as a case
Contextual knowledge management
AI, including: Chatbots, speech to text, natural language processing, conversation, sentiment
Custom score cards
Post contact surveys
Monitoring and barge-in
Cloud Contact Centers:
A Competitive Differentiator
Cutting-edge cloud technologies are bringing customer experience to a In this strategy guide, learn four ways the cloud higher level. The combination of private, public, and hybrid clouds are helping companies provide faster and more efficient omnichannel contact center software solutions than ever before. spurs business growth and innovation in the digital era, learn the essential steps to launching a value-based cloud transformation strategy, the best practices from ideation to implementation, and read real-world examples of ways companies are realizing the benefits of cloud contact centers.Get the strategy guide See more resources