Unified Agent Desktop

Manage all interactions, including phone calls, chat, email, video, social media, and SMS/text messaging, from a single associate software interface.


All-in-one, cloud-based omnichannel platform

Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can meet customer expectations by delivering a digital customer experience as innovative as their brand.

Humanify® Connect is an enterprise-class, highly scalable, all-in-one cloud solution natively designed for digital interactions. Its advanced features make it easy to use, simplify deployment, and give companies the agility to grow their customer service experience as quickly as their business.


Humanify Connect:

All-in-one associate desktop

Manage all interaction types, including voice / phone calls, web chat and live chat, email, video, social media, and SMS / text messaging, from a single associate software interface.

Dynamic Omnichannel Routing

Our contact center solution includes real-time agent and skill-based intelligent routing across communication channels to create seamless experiences.


IVR and AI/Automation reduce cost and improve efficiency by directing routine customer interactions to more cost-effective, but still personalized, self-service applications.

Supercharge your contact center

Leverage customer journey orchestration and our Customer Insights Platform to enable deeper customer data insights for greater personalized experiences and business impact.

Download Data Sheet


A single view of the customer, from a single associate desktop

Our interface includes controls on a single, intuitive desktop to manage all interaction types, including voice, chat, email, video, social, and SMS. Our contact center platform also includes customer journey orchestration, cross-channel interaction history, real-time personal metrics, and proactive and internal chat.

omnichannel features of our contact center platform




Voice (inbound/outbound)


Chat (reactive/proactive)

Chat (internal)



Social messengers

Video call

outbound features of our contact center software solution


Manual outbound

Progressive dialing

Predictive dialing

Preview dialing

Campaign operator dashboard

Real-time management

Call progress analysis


intelligent and skills based routing


Skills based

Capacity based


Customer priority

Channel priority

Transfer within channels

Transfer across channels

Virtual queue callback

Journey orchestration

reporting features of our omnichannel contact center software


Real-time dashboards

Customizable alerts

Historical reports

Charts and graphs

Customizable report creation

Surveys after each contact

All-in-one home page (agent, supervisor)

Advanced scorecards and grading


seamless case management

Case Management

Interactions bound together as a case

Calendar scheduling

Contextual knowledge management

integrations with our omnichannel platform






MS Dynamics

AI, including: Chatbots, speech to text, natural language processing, conversation, sentiment


Improve customer experiences with quality management of interactions across all channels

Quality Management

Audio recording

Screen recording

Custom score cards

Post contact surveys

Monitoring and barge-in

Real-time statistics

Real-time dashboards

Customizable alerts


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