AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
Adding AI to the CX mix
New AI-enhanced technologies are improving the employee experience and the customer experience. From noise-canceling and translation tools to real-time training and generative AI-enhanced knowledge bases, understanding intents and solving problems has never been easier.
Translations &
Communications Enhancements
Communicating anywhere with anyone just got easier with our accent localization, noise reduction, translation, and grammar services.
Associate
Augmentation
AI-enhanced associates have super powers that increase productivity while freeing up time to build empathetic relationships with customers.
Conversational and
Business Insight
With real-time insight based on conversational intelligence, why guess what your customers want when you can know?
Knowledge
Enablement
Knowledge is power and our generative AI knowledge management services put that power at your fingertips.
Learning & Development
Speed to proficiency accelerates with an AI-enhanced curriculum and coaching.
Data & AI Operations
Improve the speed and quality of data labeling and enrichment processes to achieve greater returns on your AI investments.
Is your customer experience AI-ready?
Benchmark against your peers with a free AI readiness assessment
Take the AI readiness assessmentPeople power AI for speedier insurance claims processing
An insurtech deployed a hybrid tech/human data annotation strategy to improve the effectiveness and scalability of its AI.
$1Mlabor cost savings
Real-time insight helps associates resolve customer questions
Intelligent automation served up real-time product info to associates to support customers with questions for a food service company.
98%drop in call transfers
Smarter AI insights, better CX
This report explores how brands are using AI to listen to 100% of conversations across channels and combining those insights with human expertise to elevate CX, reduce churn, and unlock new revenue streams.
Smarter AI insights, better CX
More insights from TTEC
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Want stability in an uncertain economy? Focus on CX
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Webinar recap: AI insights redefine CSAT
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AI Masterclass: Move the needle on CSAT with CX insights magic
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Smarter AI insights, better CX
Reimagine quality with a data-driven, expert-led strategy
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Retail’s untapped CX advantage: Transform returns experiences
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TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
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The new revenue generation power duo: AI and CX
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Voice automation slashes cost per contact 50%
AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
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The many faces of fraud: This is no game
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Generation AI: Ian and TTEC Insights
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Richer data, human-powered context fortify payment fraud mitigation
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