Automation & AI
Automate with AI and
Our automation solutions drive service costs down by empoweringcustomer self-service and by augmenting the associate experience.
Stop wasting time with dumb bots
Imagine if you could enable 24/7 availability, across channels, cost effectively, and still provide consistent,compliant responses to all customer queries. Imagine if you could improve first call resolution and average handle time by deflecting Tier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. Our automation, AI, and RPA solutions make it possible. Traditional contact centers can be expensive. With rising labor rates and proliferating digital channels, leveraging automation technology, machine learning, and bots can be a cost-effective way to improve your customer and employee experience. Our automation solutions drive service costs down by empowering customer self-service and augmenting the associate experience through intelligent virtual assistants that help them learn and serve customers better.
AI Strategy & Advisory Services
Are you ready to automate?
Before you rush to automate experiences, you need to understand the 'why'and the 'how'. Our AI strategy & advisory services assess organizational readiness and then design and deploy intelligent automation solutions that deliver value to the business, employees and the customer.
AI Analytics & Insights
Intelligent automation made easy
Our AI analytics & insights solutions integrate and analyze all customerinteractions and apply machine learning technology to define customer intent to continuously improve interactions and drive intelligent business decisions.
Seamless and connected customer interactions
A disconnected bot is a dumb bot. Our omnichannel technology solutionsseamlessly integrate and connect the bots into omnichannel platforms so they understand the customer history and can provide frictionless service.
Robotic Process Automation
Fast, flexible and scalable automation
AI & automation technology has made it possible to eliminate mundane,repetitive tasks that are time-consuming and require little thinking. Our Robotic Process Automation (RPA) offering is a quick to implement, non-invasive solution, that accelerates productivity and increases business performance by streamlining processes and automating high-volume administrative tasks.
Successful automation starts with an effective knowledge base
It is difficult to implement successful automation when you have staticsystems and disparate knowledge bases. Our knowledge offerings provide you with best-in-class technology and managed services to ensure your management of knowledge is optimized for automation. Our content migration, curation, and creation services ensure that there is a 'single source of truth' and that all of your knowledge is engaging and relevant to your customers and teams.
Move from dumb bots to Intelligent Virtual Assistants
Most of today's bots are highly scripted, channel-specific, and limited intheir ability. The result: a frustrating experience for customers. Our Customer Assist bot is an intelligent virtual assistant that provides 24/7 service, directly handles customer queries and escalates to an associate as needed.
Free up your associate's time
Clear communication from your associates to your customers is key in providing aconsistent customer experience. Our Associate Assist bot is an intelligent virtual assistant that empowers associates and helps them access the right information to resolve issues more effectively, efficiently, and consistently.
AI is revolutionizing learning and development
Technology advancements have made new ways of working which means weneed new ways to learn. Our AI Simulated Training (Real Play™) transforms the entire employee development experience by empowering learners to interact with voice-enabled BOTs who replicate customer interactions, then immediately provide the learner with tailored feedback, coaching and performance results.
See how we use AI to enhance thecustomer and employee experience
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Automation and AI Bots Trends Report
Top Customer Service AI
and Automation Trends
With the digitization of contact center operations, the status quo is being upended.In this trends report, learn AI automation best practices and discover the types Technological advances in AI, machine learning (ML), natural language processing (NLP), and automated bots are literally changing the face of customer care. To stay competitive and reduce costs, without sacrificing customer experience, your organization must optimize by automating tasks for business processes and customer service. At the same time, it’s important to create systems of intelligence to combine the best that humans and technology offers. of AI bots available to optimize both customer experiences and employee experiences.Download Trends Report More resources