A true 360 degree view
of a customer relationship
Productivity, operational efficiency, and customer satisfaction
are improved when customer relationship management (CRM) systems
are integrated properly into a company’s contact center.
Where everybody knows your name
For CRM systems to be effective, they must capture a customer’s history and apply it in context of the moment, making every interaction a continuation from the last. Our CRM solutions integrate data from every channel to give brands a complete picture of a customer in the context of their relationship with the brand. Our dedicated CRM practice is focused on Salesforce.com® consulting and integration, complete with a deep expertise in Service Cloud®, as well as other CRM systems.
- CRM system design and implementation on any platform
- User training
- Certified Salesforce.com® engineers
- Delivered in a managed services model
Eliminate conversation silos
A seamless, integrated CRM system helps brands deliver an unsurpassed customer service experience from start to finish. Providing full access to all of the relevant data they need, our CRM solutions empower associates to deliver exceptional customer experiences through every channel, every time.
- Empower associates with knowledge at their fingertips
- Deliver an integrated service experience across channels
- Offer enhanced and integrated self-service options
- Improve first contact resolution
87% of customers think brands need to put more effort into providing a consistent experience.