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CRM

Putting the “relationship” back in CRM

Our integrated CRM solutions unify customer data and serve as the foundation for exceptional, personal customer experiences at every touch point.

 

A true 360 degree view of a customer relationship

Productivity, operational efficiency, and customer satisfaction are improved when customer relationship management (CRM) systems are integrated properly into a company’s contact center.

 
Where everybody knows your name

For CRM systems to be effective, they must capture a customer’s history and apply it in context of the moment, making every interaction a continuation from the last. Our CRM solutions integrate data from every channel to give brands a complete picture of a customer in the context of their relationship with the brand. Our dedicated CRM practice is focused on Salesforce.com® consulting and integration, complete with a deep expertise in Service Cloud®, as well as other CRM systems.

  • CRM system design and implementation on any platform
  • User training
  • Certified Salesforce.com® engineers
  • Delivered in a managed services model
 
Eliminate conversation silos

A seamless, integrated CRM system helps brands deliver an unsurpassed customer service experience from start to finish. Providing full access to all of the relevant data they need, our CRM solutions empower associates to deliver exceptional customer experiences through every channel, every time.

  • Empower associates with knowledge at their fingertips
  • Deliver an integrated service experience across channels
  • Offer enhanced and integrated self-service options
  • Improve first contact resolution
 
87% of customers think brands need to put more effort into providing a consistent experience.

Zendesk

 
Ready, Set, Go!
Client Story
Ready, Set, Go!

Learn how a leading auto manufacturer drove customer loyalty with an integrated customer experience approach.

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CRM and the Customer Experience
Customer Strategist Journal
CRM and the Customer Experience

Discover how CRM tools provide valuable information and simplify customer experience.

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Smart Devices Need Smart Strategies
Blog
Smart Devices Need Smart Strategies

Learn how to think differently about customer engagement when interacting with mobile users in a digital world.

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More Than Wires and Code
Blog
More Than Wires and Code

Learn about the strategic and operational issues that go beyond a software or hardware installation.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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