Tips & Takeaways
5 ways to increase customer satisfaction using IVR
The role of the Interactive Voice Response (IVR) is evolving. Successful contact centers understand that voice interactions need to be met with intelligent systems that not only meet but exceed customer expectations.
In this tips & takeaways guide, learn 5 ways contact centers can deploy meaningful IVR systems that go from zero to hero.
A well designed IVR can improve customer experiencesand optimize contact center operations and KPIs
An IVR system is often your customer greeter, the first thing customers interact with as they try to get an answer. But when the path to solve an issue is riddled with trap doors and tension, customers grow more frustrated by the second. On the other hand, a well designed IVR system can increase customer satisfaction and improve contact center KPIs.
Particularly during times of high call volume, an effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves. And in cases where a customer needs or requests to speak with a person, IVR technology can help route calls quickly and seamlessly to the best contact center agent to address their inquiry.
Ready to see IVR success in action?
TTEC can help your organization deploy contact center solutions that put customer experience at the forefront of every interaction.