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Customer Strategist Journal
Communication
8 Innovative Ways to Drive Mobile Data Growth
Mobile Data Dominates Wireless Strategy
Retail and eCommerce
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Retail Banking
Customer Centricity Accelerates Among Global Banks
Retail Banking Reality
Automotive
Hyundai Makes Smart Cars Smarter
Merging Cultures Brings out the Best for Barclays Customers
Trend in Focus: Land of Economic Opportunity
Blog
Social Media Company Uses Data to Accelerate Sales
The Untapped Potential of Unstructured Data
The Future is Here: Transforming the Automotive Customer Experience
What’s the Fix for Today’s IVR?
Leveraging Big Data to Drive Sales Performance
The Art of I’m Sorry: Crafting the Perfect Customer Apology