Peppers & Rogers Group and Efma recently conducted research into the state of the Customer Experience in Retail Banking. Below are some key lessons shared by banks as they make strides to be more customer-centric.
To assess how well your operation provides proactive customer care throughout the customer journey, here are 5 questions to evaluate, starting with launch plan to quality assurance rigor as well as expertise and accountability.
5 tips to ensure your contact center clicks
More insights from TTEC
May 2, 2025Strategy Guide
5 tips to ensure your contact center clicks
Key elements to get your customer experience firing on all cylinders while containing costs