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Client Story
World: Americas
Build an Omnichannel Experience
Retail Banking
Better Customer Service Costs Less
Communication
Asian Operator Designs Strategic CRM Roadmap
Analytics Focus Boosts Revenue and Customer Insight
Technology
A Smarter Approach Leads to Happier Customers
A Customer-Centric History ... and Future
A Clear Path to Customer Centricity
Retail and eCommerce
$3 Million in Savings Through Contact Center Optimization
$10 Million with Streamlined Debt Collection Strategy
World: Asia-Pacific
Energy Firm Lights Its Future with Customer Strategy
Blog
Automotive
From Concept to Reality: A Glimpse at Your Automotive Experience in 2020
Crystal Ball, No – Predictive Analytics, Yes
Credit Union Works Hard to Stay on Top
BMW Drives the Dealer Experience Forward
Media
A Creative Solution for Forbes.com
Payers
A Wellness Plan for Employee Engagement