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Today, customers have multiple ways to get in touch with a brand — voice, email, chat, social media, video. If they have a negative experience, they can tell the whole world about it with just a click of a button.
Not so surprisingly, these challenges are quickly turning into a headache for leading brands across the globe. That’s why so many are turning to call center outsourcing and contact center outsourcing vendors for help managing their customer care operations.
As the number of ways that customers can contact a brand continues to multiply, so does the number of options brands have for managing their customer care operations. A call center outsourcing vendor can help you decide which model – whether its offshore, onshore, at-home, or a combination of them all – is best for your business and your customers.
Call center outsourcing vendors live and breathe the customer experience every day. They are devoted to keeping up with the latest trends. And they are experts at taking the pressure off by helping brands manage their customers’ mounting service expectations.
To learn more about the benefits of partnering with a call center outsourcing vendor, and all the different models available to your brand, download our eBook “Outsourcing: Which Shore is Right for You?” Inside, you’ll discover:
We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, our 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.