9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833
Phone for general inquiries
US: +1.800.835.3832
INT: +1.303.397.8100
Phone for services information
US: +1.877.206.8119
INT: +1.480.389.1436
Why Contact Centers Are Essential in a Digital-First World
Many customers prefer to find answers to their questions themselves – whether its online or through a mobile app. But, for more complex issues, chances are they’ll opt to call your contact center. And when they do, they’ll expect your associates to be able to solve their problem quickly and effectively.
In this white paper, learn how arming your associates with the right training tools can help your brand turn every incoming call into a great customer experience.
Discover:
- How EnergyAustralia’s streamlined training process led to a 32-point increase in NPS
- Which strategies promote associate productivity and satisfaction
- How to leverage cross-sell and up-sell opportunities that benefit the customer
Get the white paper:
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