Tech Support
as a Service
Tech issues? Not on our watch. Deliver expert,
empathetic support that keeps customers moving.
Tech Support
as a Service
Tech issues? Not on our watch. Deliver expert,
empathetic support that keeps customers moving.
Plug into next-level tech support
When tech fails, frustration kicks in. We get customers back on track—fast. Cutting-edge solutions, expert support, seamless experience. Faster resolutions, happier customers, lower costs.
22%
increase in FCR
53%
drop in abandonment rate
70%
productivity savings
16%
rise in CSAT
The tech support partner that checks all the boxes
Tech issues frustrate customers, slow resolutions make it worse. To fix problems fast, you need the right mix of people and AI.
Expert talent
Trained specialists who deliver quick, accurate solutions.
AI-powered efficiency
Smart tools that enhance, not replace, human support.
Proactive problem-solving
Prevent issues
before they happen.
Lacking in-house expertise? The right outsourcing partner
provides the people and tools to get it done.
Tech support for every need
Security &
login support
Fast, secure,
and hassle-free:
Password resets Login & authentication issues Security & fraud protection Billing concerns
Product &
warranty support
From purchase to protection,
we've got it covered:
Returns & replacements Shipping & order issues Device troubleshooting Warranty & recall support
Sales &
user support
Seamless customer
journeys start here:
Sales & membership support Web & navigation assistance Service validation
Training &
QA support
Empowering teams,
optimizing performance:
Tech training & site management Real-time troubleshooting Quality assurance
Solve faster. Work smarter. Stay ahead.
Combine expert talent, AI-driven automation, and proactive strategies to eliminate downtime, boost efficiency, and enhance customer satisfaction.
tech talent Tech-savvy. Customer-focused. Our expert team combines deep technical knowledge with human empathy—ready to jump in and exceed expectations.
with a human touch Smart automation meets real human care. We resolve tech issues across any channel, ensuring speed, efficiency, and customer satisfaction.
of the problem We don’t just fix, we predict. Proactive solutions stop issues before they happen, cutting frustration and costs.
Elevate your tech support
Unlock expert talent, cutting-edge technology, and smart solutions
to resolve issues faster, better, and more cost-effectively.
The fix that sticks: Great tech support infused with great CX
By embracing a CX-infused tech support approach, brands can reduce wait times, improve customer satisfaction, build loyalty, and improve resolution rates.
The fix that sticks: Great tech support infused with great CX
More insights from TTEC
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The fix that sticks: Great tech support infused with great CX
Read the trends report -
How the right tech support partner can power up your tech and comms CX
Read the blog post -
Help desk reduces AHT, dead air, and ambiguity for quicker resolution
Read the case study -
Seamless and connected technical support
Delivering global technology support for your applications and products
Download the datasheet -
Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
Read the case study -
Yep, wellness is a BIG DEAL in the tech support space too
Read the blog post -
The right blend of tech support and CX enables better, faster resolutions
TTEC’s tech support associates help company achieve 90% CSAT
Read the case study -
Provide faster tech support and improve CX with co-browsing
Read the blog post -
Tech support alone isn’t enough (you need great CX, too)
Read the blog post -
Optimize CX with a tech support partner that checks these 3 boxes
Learn more -
Outsourced customer support helps gaming company take control of volume surge
TTEC associates made quick work of customer complaints and product replacements
Read the case study -
The Evolution of E-Commerce
Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.
Read the article
